Augusta first community in Comcast to go all digital

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Comcast is going all digital in the Augusta market, becoming the first city in the nation for the company to make the switch.

The cable, telephone and Internet provider will send out letters on Wednesday to customers who are still receiving analog service through limited basic cable. The changes will be made free of charge, said Abu Khan, the vice president and general manager of Comcast in Augusta.

“We’re taking our very few subscribers that are limited basic and giving them the digital picture quality as well. Augusta’s been really receptive to the new services that we’ve been launching. We can deliver more to our subscribers, and we feel that they’ll enjoy it,” Mr. Khan said today.

The company is making the transition because so few customers in Augusta have limited basic cable, which is less than 5 percent.

These customers must connect their televisions to digital transport adapters, which they can pick up or have sent to their home. They will receive three boxes at no cost, he said.

Customers can receive assistance connecting the adapters for a small fee, but they are designed for easy installation, said Tina Baggott, the director of marketing.

Mr. Khan expects the transition to be completed by Feb. 1. Subscribers will be able to access nine additional channels that were added after the digital transition, at no additional cost.

In addition, Comcast plans to add more HD channels and improve its high-speed Internet service, which is a continuation of its World of More campaign.

“One of our goals is to add some more HD content in the first quarter of next year, as well as adding 100 Mbps for business customers,” he said.

In September, Comcast announced plans to add 44 HD channels and double Internet speed for nearly two-thirds of its high-speed customers.

Comcast plans to reach 100 total HD channels early next year. It already has 82 channels. The channels are being determined based on customer demand, Mr. Khan said.

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pommom38
1496
Points
pommom38 12/01/09 - 05:08 pm
0
0
With the rates they charge,

With the rates they charge, offering added channels for limited basic for free is the least they could do.
Wish renters could have direct tv, etc.. installed.

Batman
18
Points
Batman 12/01/09 - 05:35 pm
0
0
I so dislike Comcast.

I so dislike Comcast. They're not a 'customer friendly' business at all. It's a very irritating company to do business with. I'm looking for an alternative.

sojourner
0
Points
sojourner 12/01/09 - 05:49 pm
0
0
With this digital transition

With this digital transition it's so much easier for them to control which channels we get and don't get...i.e. subscribe to HBO today and they just tell the computer to let HBO through to our cable box. So, Comcast, how about now you let us pay a la carte for the channels we WANT instead of your exhorbitant fees for 200 channels we don't want in order to get the 10 or 15 max that we do actually want. I'd gladly pay 50 cents to a buck per channel for the ones that I actually want. Then you can ditch the ones nobody subscribes to and save yourselves some money even.

disssman
6
Points
disssman 12/01/09 - 06:03 pm
0
0
Boy am I happy. But what we

Boy am I happy. But what we need is another history channel showing what the others alreday show. Or manybe another couple of religious channels, even better is a couple of more cooking shows that are the same as the other two. Give me a break. If anyone else showed up as a provider, Comcast would be out of the business in a week. But don't forget all the wonderful charities they give to, for a tax write-off. I would like to know the reason they picked river city to be the test for this action.

RIPAmerica
0
Points
RIPAmerica 12/01/09 - 06:04 pm
0
0
Pom: renters cannot be

Pom: renters cannot be prohibited from having satellite TV services. Google OTARD (Over the air reception devices). Print and take it to whomever is trying to lie to you. They can restrict where and how it's installed, but it is patently ILLEGAL to prohibit you from obtaining satellite tv or internet services. Dishdocs@aol.com for more info. Same to you, Batman.

TrukinRanger
1748
Points
TrukinRanger 12/02/09 - 12:41 am
0
0
The only problems I've had
Unpublished

The only problems I've had with Comcast's customer service is not having enough windows at the office off Riverwatch.

crackerjack
150
Points
crackerjack 12/02/09 - 01:55 am
0
0
It would be nice if they

It would be nice if they could find someone to answer the phones. I wish another company would come in and give them some competition. All they would have to do is provide a little customer service, and they would have the Augusta Market sewed up.

seenitB4
84419
Points
seenitB4 12/02/09 - 09:41 am
0
0
My daughter has Comcast,,

My daughter has Comcast,, cuts off ALL THE TIME..Wish she would go back to AT,T ..

mo1234
0
Points
mo1234 12/02/09 - 04:51 pm
0
0
Digital TV is great and all

Digital TV is great and all the HD channels are fabulous...nothing compares! I am excited to see some many channels going to HD. Now we just have to get more people to get rid of their old analog TV's so we can have all HD!! Keep dreaming, right! I am sorry so many people have had issues with Comcast, I have never had anything but outstanding service!

corgimom
30102
Points
corgimom 12/02/09 - 04:55 pm
0
0
It could be worse, you could

It could be worse, you could have Time-Warner. I've had both, and Comcast is Heaven compared to TW.

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