Knology building new call center

Thursday, July 16, 2009 3:37 PM
Last updated 3:41 PM
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Knology has started construction of its new call center on Wheeler Road and will be hiring 120 people when it is done.

The cable television and Internet company broke ground today for the 26,000-square-foot facility, one block from its business office on Wheeler Road.

Knology already has a foundation slab and will begin erecting vertical steel beams in two weeks, said Rodger Johnson, the CEO and chairman of Knology. It should be finished by the end of the year.

“It’s perfect in terms of the visibility on the street. Our division office is down the road, so the location is just superb,” Mr. Johnson said.

The new building is “a great win for Knology and a great win for Augusta,” said Sue Parr, the president of the Augusta Metro Chamber of Commerce.

Knology searched for a new location for two years. Augusta competed with cities in South Carolina, South Dakota, Georgia and Alabama, Mr. Johnson said. Augusta was ultimately selected over five other sites because of the quality of the workforce, he said.

Knology already occupies three floors of a building on Frontage Road to handle customer service calls. The new building will allow the company to hire 120 additional employees.

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HillGuy
7
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HillGuy 07/16/09 - 03:49 pm
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Great.. Augusta will soon be

Great.. Augusta will soon be moved up from third world country status to developing country status like India.

Riverman1
93494
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Riverman1 07/16/09 - 04:03 pm
0
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Hillguy is into pessimism

Hillguy is into pessimism porn. Kind of a dichotomy I know, but just how he is.

HillGuy
7
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HillGuy 07/16/09 - 05:04 pm
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I've always thought that

I've always thought that Augusta and the South in general were strange places for "Call" Centers. People in Augusta are not always the easiest to understand, and they can take an eternity to say something that can be said in 5 seconds. Same goes for people with real thick Brooklyn Accents or that "Don't Cha Know" accent in the upper midwest. You'd think call centers would want to locate in places with fairly neutral accents where people speak at a normal pace.. like in the Plains states, the southwest and northwest. Those Indian call centers are also very hard to understand. They speak way too fast and don't inflect or stress the correct syllables.

jasonpilgrim
0
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jasonpilgrim 07/16/09 - 05:23 pm
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Is this call center an

Is this call center an addition to the one they already have in augusta @ the old star dust skating rink? Or will they be moving those employees to the new center?

demented dave
0
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demented dave 07/16/09 - 05:24 pm
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HillGay, you've got to be the

HillGay, you've got to be the biggest idiot in the world. It doesn't surprise me that they locate a call center here - the southern accept is recognized around the world. What does surprise me is why anyone would bring any business to a city that has YOU in it.

HillGuy
7
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HillGuy 07/16/09 - 05:30 pm
0
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demented_dave living up to

demented_dave living up to your nickname I see.
Exactly how many usernames do you have.. keep getting banned and creating new ones??S

HillGuy
7
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HillGuy 07/16/09 - 05:32 pm
0
0
If this call center is only

If this call center is only going to serve the deep south or locations where ebonics is widely spoken, then Augusta is the perfect location for it.

storiesihaveread
369
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storiesihaveread 07/16/09 - 05:40 pm
0
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Hillguy you are really an

Hillguy you are really an idiot !!! I would rather talk to somebody here in the US not like Charter in Grovetown you get Manila. HP you get India yeah a joy talking to them NOT!!!

HillGuy
7
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HillGuy 07/16/09 - 05:51 pm
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If you actually read the

If you actually read the post, you would have seen where I said the customer srvc ppl in India were even more hard to understand. However, the ones in Manila are actually quite easy to understand.. probably moreso than Augusta for ppl outside the deep south. Listen to Don Grantham, Marion Williams, and others with the Augusta tongue.. not exactly the easiest ppl to understand. But people in NYC are also hard to understand.. I wouldn't want to have someone that sounded like Fran Drescher on the phone if I needed help with my cable bill.

Craig Spinks
818
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Craig Spinks 07/16/09 - 07:10 pm
0
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Is the AUG quickly becoming

Is the AUG quickly becoming the call center of the world? Are our folks such highly-skilled telephonists that we have earned worldwide attention? Or are skills in talking on the phone the most high-tech ones that our HS grads possess? In that case, for Heaven's sake, the BOE shouldn't ban cellphones from our school properties.

iknowitwheniseeit
1
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iknowitwheniseeit 07/16/09 - 07:21 pm
0
0
actually, Augusta is a

actually, Augusta is a location for call centers because the help is cheap.

iknowitwheniseeit
1
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iknowitwheniseeit 07/16/09 - 07:22 pm
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HillGuy, you are too funny!

HillGuy, you are too funny!

LadyCisback
4
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LadyCisback 07/16/09 - 08:03 pm
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Is cheap.. but you get what

Is cheap.. but you get what they pay for.. inefficient customer service, rude, uneducated, not so well spoken people on the other side of the telephone..

Mulanrouge25
1
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Mulanrouge25 07/16/09 - 10:37 pm
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LadyCisback I couldn't agree

LadyCisback I couldn't agree with you more!!

longtimegone
0
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longtimegone 07/17/09 - 01:57 am
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I actually worked for

I actually worked for Knology's call center years ago when they were new in Augusta. I can't vouche for the level of service one receives there now as I have not lived in Augusta or the US for many years, but we were all very professional and took our jobs quite seriously.

Team Data was literally Five guys sitting in a small room taking support calls for the Entire Knology Market. They had a small group of guys in another location as well, but the support staff was very limited. Still though, we laughed had fun and answered the calls. It could get busy, but we made sure the customer was taken care of.

However, when I left the company they had changed from helping the customer solve problems, to getting them off the phone as fast as possible. Whereas initially service was defined as solving problems, it had been replaced by beating the two minute clock. Calls were timed and raises and evaluations were based on those stats. I can see where that would cause some of the complaints I see on this board.

Many of us who were the original Team Data folks, left shortly after the move to the Frontage road location due to those changes.

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