BBB complaints

Before taking any of these companies to task, you should know that many business owners and consumers are growing to distrust the BBB.

Business owners and consumers alike have demonstrated that the BBB favors businesses that have paid fees to be "accredited" when it comes to complaint resolution.

Since the BBB does not open its complaint records to independent audits by outside agencies, it is not possible to verify the BBB's claims of fairness in this regard.

The lack of fairness and transparency in complaint resolution is only one of the issues many have about the way the BBB operates. Among other things, many question the credibility of the BBB's business rating system and claim that BBB sales tactics are deceptive and extortion-like.

Even Wikipedia notes the growing criticism against the BBB, citing BBBRoundUp.com. BetterEthicsBureau.org is another good place to start an investigation into the seedier side of the BBB.

Until the BBB allows enough independent analysis and reporting of its internal operations to earn the trust of an informed public, we all would be wise to take anything the BBB says about a particular company with a healthy grain of salt.

*We agreed with every word above BEFORE Kelvin Collins took the reins of the BBB. We would recommend screening by the BBB, but we found some of the bizes were outright crooks that had BOUGHT a BBB rating and were given a high grade no matter how many complaints we had on file about them. This practice has changed since Kelvin Collins has taken over. We would not join the BBB for many years because we did not want to be associated with a bunch of crooks that BOUGHT their rating. Now with Kelvin at the helm even folks who did not join the BBB like us have a good rating IF we are good, and those who have joined may get a bad rating even if they are members. Since Kelvin took over things have changed for the better. We are NOT members of the BBB at this time, but for the first time in a LONG time we are seriously considering it.

We have NEVER had a consumer complaint in our over 25 yr history and we intend on keeping it that way, one satisfied client at a time.

*(Webmasters note)
flipa' is the National Director of the Lawyers & Doctors network, local member of www.Halt.org, which lobby’s for improvements to the legal profession, and local member of the National Taxpayers Union, Americas oldest & largest Taxpayer Union. .