Don't accept bad customer service
Letter to the Editor
Tuesday, September 02, 2008

In this day and time when people are struggling to buy food and living on Social Security, you would think something like a printed coupon from the Internet would not cause an issue.

I shopped at an area store recently with my mother, and she had a $2 cat food coupon. The store refused it and embarrassed her. It was posted nowhere in the store that they no longer accept those, but a cashier manager told me it is store policy. Apparently stores in the chain have been receiving counterfeit coupons -- so punish the masses so the company can save itself $2. So my little mother, who just wanted to buy her cat some food, left it there.

What is happening to customer service and kindness? This store does not appear to be very customer-friendly, and not even nice about it. So for everyone out there who is trying to save a dollar, watch how certain stores deal with your coupons. It is more important for some stores to make the money than service the people who keep them employed. I have taken my business elsewhere.

Joanna McKinney

Augusta

From the Tuesday, September 02, 2008 edition of the Augusta Chronicle
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