Don't accept bad customer service

I get the point of the story, but it would have been nice had we been told which store is doing this so the same does not happen to us when we try to use our coupons!!! LOL And maybe if enough people do go make a stink they will change their policy or put signs up!!! =)

I don't think it should be a surprise that internet printed coupons would not be accepted by a store. I could create and print a coupon for nearly anything. While the message may not have been delivered in a friendly manner, I am not sure what was so embarrassing? And I doubt that it warrants a letter to the editor.

I agree with take a stand. If an internet coupon doesn't work, don't use them, but if the problem is a particular store, name names.

Martinez, you were not there, it was not your mother. So, "Miss Know-It-All" have you been printing counterfiet coupons from the internet? Hell no! You don't know how. Any way the lady had a legitimate coupon, the store just refused to accept it. If I knew which store I'd refrain from entering. Mothers are precious & not-to-be-disrespected! Get it?

You know, unless the store employees called your mom "idiot" or something, her embarrassment is her problem. Yeah, yeah, I know, someone will tell me how uncaring and cold I am. My little old mother ALSO lives on SS, and ALSO clips every coupon she can get. And if someone at the store told her that she could not use the coupon, she'd probably just smile and say, "I know you don't make the policy. To hell with your bosses, though. I'm going someplace that accepts the mfgr coupon." I mean, I'm just guessing, here...she sure as hell would not be "embarrassed," though... Come to think of it, if they DID call her a name or treat her rudely, she still would not be embarrassed...annoyed and aggravated, maybe, but not embarrassed...

JOHNSMITH, I have to muddy your reputation, but I agree 100% with your post. I am sure you will sleep better knowing this. LOL

ROFL, Hyppie, yep, it's a load off my mind :)

You think you have it bad over coupons, and I totally agree that people should not have treated her in that manner, I would be discussing it with a manager then and there! But people can be equally mean to those in the stores too. Take for example the fact I work for a Pizza place. A customer spit on my manager because we were short staffed as is and had some people want to quit cause everyone cussed us out on the phones and in person cause we ran out of an item or two. You thought the world came to a literal END! And then they get this "well you should have known to get more" attitude when our delivery truck didn't bother showing up when it was suppose to--like it was OUR fault!

DE if you run a business and something goes wrong it is your fault, dummy. Customers don't care that the truck didn't show up or that the dog ate your homework. They expect you to have what's on the menu. I would be willing to bet that whatever didn't get delivered by the truck is available at the grocery store. It might cost more but at least you would be providing customer service.

We chose no customer service. Remember when hamburger chains first started offering no service. Let's use McDonalds. They offered a cheap but adequate hamburger with no service. You walked up to the window, placed your order, picked up the food, carried it where you would eat, got your own napkins and straws, and then was responsible for cleaning up your mess. There were plenty of full service restaurants that served better burgers, did everything for you but they charged more. Then we had self serve buffets & salad bars. We flocked to them because you could eat like a pig for a low price. Here you fixed your own plate, got your drink, carried it to the table and if you wanted refills you got up and got that too. These places were smart enough to have servers come by and refill your drink so that a tip was still expected. We chose this lack of service to save a couple of bucks.

my dad is 95, about three years ago he bought an airtank that would

damn pofwe....found your button didn't they??
i agree with you though, and older people as a rule get ill treated, but rest assured your time's coming folks...if you live long enough....

Bottom line is customer service is the exception rather than the rule these days. How unfortunate for all of us. When we are a nation are moving from industrial to 'service' jobs, it's rather ironic if you ask me.

Man, I wish I had the two minutes it took to read all of this back.

Has anyone noticed the sorry state of service these day? Went to the New IHOP saturday for breakfast and the service was slow. Placed our order and my wifes food was delivered in about 10 minutes. Mine never showed up. As my wife was finishing her breakfast the waitress finally showed up and ran back to the kitchen only to return with a plate that contained about half of what I ordered in a severly overcooked state. Needless to say I sent it back and asked to see the manager not once but twice of two different employees and was apparently ignored on both occaisions. The good folks at the IHOP corporate offices are reading about it this am. I even sent in the names and descriptions to the waitress and Host who ignored my requests for management. Later we went to Atlanta Bread Company and I could not enjoy my meal for seeing the male kitchen help and busboys walking around with their underwear showing and pants sagging, so while I was at it I let them become enlightened also. The internet can be a wonderful thing!

Most Circle K's suck. The cashiers, save a few, are ALWAYS on the phone. Not to mention, can someone tell me why the most vilest of music is allowed to be played over the speakers? Yes N. Belair-Fury's Ferry, I'm talking about you with the music.

Have you ever noticed the difference in the service and friendliness of Burger King, Hardees, KFC versus Chick Fila or Arbys? They hire from the same pool of kids but what a difference at Arbys & Chick Fila. Guess management does make a difference.

what store ?

Obviously the writer doesn't know how coupons work. In the VAST majority of cases, the stores aren't the ones covering the discount on the coupon. They send it into the manufacturer and are reimbursed. It's no different than you writing them a bad $2 check. Maybe you should help support your mother instead of trying to guilt a store into giving you free money. Don't like the price or service then shop elsewhere.

I went to KFC last week. I had coupons that I printed from the website using the zip code where the local KFC is located. As I placed my order (stating that I had a coupon) I was told that coupons are not accepted at Wrightsboro Rd. KFC. I left and bought lunch elsewhere. Why would they put them online if the coupons cannot be used?

I have to agree with most of the posts here; customer service is rapidly becoming a thing of the past. I have been a reluctant party to conversations (made in person and over the cell phone about other customers or private matters), when the cashier was giving me a total and I received scathing looks when I dared interrupt to ask a question. Some stores have seen this coming for a long time. In several they have cut service personnel to the degree that you seem to be shopping in a ghost town because there is no one to be found who can help you! But I've witnessed particularly boorish behavior from the other side of the counter as well. Customers not even greeting their servers or cashiers because they are themselves so engrossed in the conversation they are having with someone on the cell phone. Yesterday, I witnessed a woman who cut in line before a number of people who had taken numbers and were patiently waiting in line. When instructed by the service person to "please take a number" and then given a number by the person trying to assist her, the woman left in a huff. Have we sacraficed civility on the altar of expediency? Remember when good manners were always welcome?

I work for a major retail store & it really makes me mad when people are rude to thier customers. That is our paycheck. My advice to you is take it to the top. If the store manager doesnt at least send you a written appology go to the district manager. The store I work for would never have been so stupid. I've even seen our manager give a customer a $25 Visa gift card for gas because he came out of his way to get something which an associate said was in stock only to find out that we actually did not have the item. It is called "customer appeasement". In other words, if you make the customer happy you build loyalty. It may cost you a little bit at first but it is better for you in the long run because a person will continue to shop your store even if you prices are higher because they feel like you care. It isn't about the $2.00. It is about all of the money she would have spent at this store in the future that she will now spend elsewhere. A profit they gift wrapped & gave to thier competitor because they were too stupid to take a $2.00 coupon.

Customer service had deteroriated but so has how we all treat and respect each other and ourselves. I have personally witnessed more patrons, diners, and customers being rude, ignorant and surley towards other patrons and employees than I have ever seen employees being rude to patrons. Many people fail to tip servers, even when they do a good job. Often, people talk on their cell phones while at the same time placing orders or trying to pay for their items. I am sure most of us have seen how badly servers in restaurants or cashiers can be treated, even when they are trying their best not to mention those who work behind airport counters. Our society as a whole has completly changed, and not for the better. Each of us could do a better job through a kind work, act of kindness or just the simple act of patience, myself included. As for this letter to the editor, I doubt very seriously they were rude, they just simply would not accept an invalid coupon. Many persons who receive speeding tickets say the deputy was rude and that is their perception even if he was nice because they were given a ticket or didn't get what they want. Businesses strugle and can't accept bad coupons.