Businesses' unresolved complaints to make news

This month, The Augusta Chronicle will begin publishing a list of area companies that have unanswered or unresolved complaints through the Better Business Bureau of Central Georgia and the CSRA Inc.

The BBB is an affiliate of the national dispute resolution organization that operates in a 41-county area between Augusta and Macon.

The information, which The Chronicle will publish on the first Sunday of each month, is already available online from the BBB at http://centralgeorgia.bbb.org by clicking on "For Consumers."

The organization focuses on consumer-to-business and business-to-business transactions that involve the advertisement or sale of products and services.

The BBB uses complaints to create "Reliability Reports" on companies that consumers can check before deciding to do business with a particular company.

The organization accepts complaints regardless of whether the business is a BBB member, or "Accredited Business."

"The BBB strongly encourages consumers to first attempt to resolve complaints directly with the company," said Kelvin Collins, the president of the BBB of Central Georgia and the CSRA. "However, the BBB will not reject a complaint if a consumer has not taken this step."

Mr. Collins said that, historically, 70 percent of complaints filed through the BBB are resolved through mediation or arbitration.

HOW TO

MAKE A COMPLAINT: Complaints about a specific company or charity should be referred directly to (800) 763-4222 or info@csra.bbb.org.

CHECK ON A COMPANY: Go to centralgeorgia.bbb.org, click on "For Consumers," then "Check Out a Business or Charity." Then type the name into the search browser.

UNRESOLVED COMPLAINTS

CompanyComplaintsInquiriesCityType of business
Aces LLC2143EvansGarbage removal
In Shape America-Amerishape1117ApplingExercise and physical fitness
Mr. Central Home Services154AikenHeating and air conditioning
Solid Gold14AikenRetail jewelers
Vacation Network Inc.7531EvansVacation rentals
Wheelchairs Plus Mobility Solutions14AugustaMedical equipment-supplies

UNANSWERED COMPLAINTS

CompanyComplaintsInquiriesCityType of business
All American Computer Liquidator117AikenComputer service-repair
F. Michael Vasoski10AikenPhysician-internal medicine
Advance Home Solutions12AugustaConstruction and remodeling
Augusta Customs15AugustaAuto repair and service
Benchris and Associates11AugustaLawyer
BSM Financial11409AugustaAdvance fee brokers
Rick's Specialty Vehicles16AugustaSpecialty-handicap vehicles
Williams Tire Service11AugustaTire retread-repair
Rainbow Play Systems117MartinezPlayground equipment
Advanced Accounting & Tax Service18North AugustaTax consultants
Final Coat14North AugustaSiding contractors
Tommy Carroll Co.112North AugustaPainting contractors
The Regal Jewelry Co.11ThomsonRetail jewelers

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