Businesses' unresolved complaints to make news

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This month, The Augusta Chronicle will begin publishing a list of area companies that have unanswered or unresolved complaints through the Better Business Bureau of Central Georgia and the CSRA Inc.

The BBB is an affiliate of the national dispute resolution organization that operates in a 41-county area between Augusta and Macon.

The information, which The Chronicle will publish on the first Sunday of each month, is already available online from the BBB at http://centralgeorgia.bbb.org by clicking on "For Consumers."

The organization focuses on consumer-to-business and business-to-business transactions that involve the advertisement or sale of products and services.

The BBB uses complaints to create "Reliability Reports" on companies that consumers can check before deciding to do business with a particular company.

The organization accepts complaints regardless of whether the business is a BBB member, or "Accredited Business."

"The BBB strongly encourages consumers to first attempt to resolve complaints directly with the company," said Kelvin Collins, the president of the BBB of Central Georgia and the CSRA. "However, the BBB will not reject a complaint if a consumer has not taken this step."

Mr. Collins said that, historically, 70 percent of complaints filed through the BBB are resolved through mediation or arbitration.

HOW TO

MAKE A COMPLAINT: Complaints about a specific company or charity should be referred directly to (800) 763-4222 or info@csra.bbb.org.


CHECK ON A COMPANY: Go to centralgeorgia.bbb.org, click on "For Consumers," then "Check Out a Business or Charity." Then type the name into the search browser.

UNRESOLVED COMPLAINTS

Company Complaints Inquiries City Type of business
Aces LLC 2 143 Evans Garbage removal
In Shape America-Amerishape 1 117 Appling Exercise and physical fitness
Mr. Central Home Services 1 54 Aiken Heating and air conditioning
Solid Gold 1 4 Aiken Retail jewelers
Vacation Network Inc. 7 531 Evans Vacation rentals
Wheelchairs Plus Mobility Solutions 1 4 Augusta Medical equipment-supplies

UNANSWERED COMPLAINTS

Company Complaints Inquiries City Type of business
All American Computer Liquidator 1 17 Aiken Computer service-repair
F. Michael Vasoski 1 0 Aiken Physician-internal medicine
Advance Home Solutions 1 2 Augusta Construction and remodeling
Augusta Customs 1 5 Augusta Auto repair and service
Benchris and Associates 1 1 Augusta Lawyer
BSM Financial 11 409 Augusta Advance fee brokers
Rick's Specialty Vehicles 1 6 Augusta Specialty-handicap vehicles
Williams Tire Service 1 1 Augusta Tire retread-repair
Rainbow Play Systems 1 17 Martinez Playground equipment
Advanced Accounting & Tax Service 1 8 North Augusta Tax consultants
Final Coat 1 4 North Augusta Siding contractors
Tommy Carroll Co. 1 12 North Augusta Painting contractors
The Regal Jewelry Co. 1 1 Thomson Retail jewelers
Comments (4) Add comment
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Craig Spinks
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Craig Spinks 06/01/08 - 03:39 am
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THANKS for the info.

THANKS for the info.

KSL
186546
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KSL 06/01/08 - 06:02 am
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Now that is a real public

Now that is a real public service!

KSL
186546
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KSL 06/01/08 - 06:36 am
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But remember, just because

But remember, just because someone makes an inquiry, it doesn't make for a condemnation of the business.

kcsc
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kcsc 06/02/08 - 08:18 am
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The inquiries are not related

The inquiries are not related to the complaints. Inquiries are a sign that smart consumers are checking on the companies prior to using them and companies want to have lots of those... The unanswered or unresolved complaints are another story.

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