I don't exactly know what I mean by that, but I mean it.
-- J.D. Salinger
Sometimes you wonder what people are thinking.
You know it. I know it. And so does Charlie Williams, who shares the following examples of business calls, which probably explain why so many companies can claim: "We put the cuss in customer service."
Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."
Caller: "I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?"
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on."
Tech support: "I need you to right-click on the Open Desktop."
Tech support: "Did you get a pop-up menu?"
Tech support: "OK. Right-click again. Do you see a pop-up menu?"
Tech Support: "Can you tell me what you have done up to this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click.' "
PRE-MASTERS THOUGHTS: "Golf is a game in which you yell, 'Fore!' Shoot six and write down five.'' -- Paul Harvey
TODAY'S JOKE: An old, tired-looking dog wandered into the yard. He followed me into the house, down the hall, and fell asleep in a corner. An hour later, he went to the door, and I let him out.
The next day he was back, resumed his position, and slept for an hour.
This continued for several weeks.
Curious, I pinned a note to his collar: "Every afternoon your dog comes to my house for a nap."
The next day he arrived with a different note pinned to his collar:
"He lives in a home with 10 children -- he's trying to catch up on his sleep. Can I come with him tomorrow?"