Cancelled flight ruined vacation

The deplorable reliability of flights out of Bush Field strikes again. How can we continue to sink money into a facility that continually fails customers?

I am in England, and my wife was to fly out of Augusta Regional Airport to Atlanta on Wednesday to connect to England to meet me for our vacation. We had decided to give AGS one more try because of the long layover in Atlanta on the return flight when flying out of Columbia, S.C.

However, AGS struck again, canceling her flight to Atlanta after it was too late to make any other arrangements. We had other flight plans from England the day after her scheduled arrival. Now we may lose thousands of dollars in pre-booked arrangements because of the wonderful reliability of AGS.

We have definitely learned our lesson and will never, ever fly out of Augusta's Bush Field again. Thank you, AGS, for ruining our vacation!

Chris J. Johnson, North Augusta, S.C.

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