Originally created 03/08/06

Airline passengers crave reliability



After reading Augusta Aviation Commissioner Chris Cunningham's guest column opining that we should stop bashing the airport because it provides jobs, military people use it, and it has a dedicated staff, etc. ("Enthusiasm for airport should be soaring," March 5), I felt compelled to write.

Over the past year I have traveled on business about once a month. On the infrequent times I was forced to fly out of Augusta, I found that the airport was convenient, the staff very nice, and the travel-through security a relative pleasure.

That said, the cost for the tickets was significantly higher than flying out of Atlanta or Columbia, S.C., and my flight back to Augusta was either cancelled or delayed more than five hours.

Commissioner Cunningham misses the point. Most residents would be willing to support the airport, even if it cost a little more, if the airline would reliably get their customers where they needed to be. I willingly travel 40 extra minutes to Columbia for the peace of mind knowing that I will make my business meetings on time.

If Delta's motto were changed from "We're Delta, and we just don't care" to something more customer-friendly, they might just bounce back from bankruptcy.

Bill Rigot, Martinez