After reading The Chronicle's editorials concerning the Rural/Metro and Gold Cross ambulance services, I feel it necessary to tell about my recent experience with Rural/Metro.
Last September, I contacted 911 to request ambulance service for a family member. It took them over 20 minutes to arrive and when the two female emergency medical technicians arrived, they were unable to carry my family member - an average-sized female - down a flight of stairs.
They had to contact the fire department for help. What a panic this caused to my family, as time was of the essence in getting her to the hospital.
One week later, a similar situation took place across the street from our home and, again, after 20 minutes passed, firemen had to respond to the emergency.
Whichever ambulance does win the contract for Richmond County, they should work on their response times and preparedness for any type of situation.
Mary Davis, Augusta