This week, Consumers for Quality Care, an organization aimed at providing a voice for patients in the health care debate, sent a letter to Georgia’s Insurance Commissioner expressing our concern with a new policy from Anthem Blue Cross Blue Shield.
Since July 1, Georgia policyholders now face a new rule on emergencies: If they go to the emergency department with an issue that is later determined not to be an emergency, Anthem can decide not to cover their visit.
As long-time health care advocates, we believe this policy violates the basic tenets of the insurer-patient agreement and provides yet another example of abusive practices that prevents Americans from accessing quality health care.
Georgia’s Insurance Commissioner’s Office responded to our letter by providing a hotline for consumers having issues with coverage or reimbursement of emergency treatment. Those patients can reach out for help via this number: 1-800-656-2298
The debate around health care is often contentious and confusing, particularly around the quality of care. We hope to continue to call out anti-consumer practices and to help patients get the real relief they deserve.
Former Rep. Donna Christensen, M.D.
The writers are affiliated with Consumers for Quality Care Board.