Information for emergencies

This week, Consumers for Quality Care, an organization aimed at providing a voice for patients in the health care debate, sent a letter to Georgia’s Insurance Commissioner expressing our concern with a new policy from Anthem Blue Cross Blue Shield.

 

Since July 1, Georgia policyholders now face a new rule on emergencies: If they go to the emergency department with an issue that is later determined not to be an emergency, Anthem can decide not to cover their visit.

As long-time health care advocates, we believe this policy violates the basic tenets of the insurer-patient agreement and provides yet another example of abusive practices that prevents Americans from accessing quality health care.

Georgia’s Insurance Commissioner’s Office responded to our letter by providing a hotline for consumers having issues with coverage or reimbursement of emergency treatment. Those patients can reach out for help via this number: 1-800-656-2298

The debate around health care is often contentious and confusing, particularly around the quality of care. We hope to continue to call out anti-consumer practices and to help patients get the real relief they deserve.

Former Rep. Donna Christensen, M.D.

Jim Manley

Scott Mulhauser

Washington, D.C.

The writers are affiliated with Consumers for Quality Care Board.

 

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