City's help line needs help

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I am a concerned citizen of the city of Augusta. I have been calling the Augusta Cares help line for the past two years reporting overgrown lots (occupied and unoccupied), overgrown ditches and streets with no street signs. Street lighting on Walton Way doesn’t work effectively because of the darkness in some areas.

It has taken two years of calling to finally see results with some of the areas I have reported – the Watkins Street area, Second Street, the 400 block of East Boundary Street, Forsythe Street and others. Thank you very much for taking care of these areas of concern.

It’s very difficult getting through to Augusta Cares because the telephone lines are always busy. When I can get through, I report what deficiencies I have observed. I have tried to reach Mayor Deke Copenhaver since June 16, to no avail.

Recently upon my calling, the staff has been passing me off to supervisors. One day I was told I was holding up the lines. Most recently, on July 2, another person told me basically the same.

Now, please tell me: Is this how professional office personnel should talk to a concerned citizen? I’m sure I am not the only person reporting these problems because the lines are always busy. Obviously, many other citizens are reporting similar concerns.

I am concerned about the city. Shouldn’t everyone else be concerned as well?

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soapy_725
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soapy_725 07/08/13 - 07:09 am
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Comcast has taken over their "customer no service".
Unpublished

Comcast has taken over their "customer no service".

dichotomy
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dichotomy 07/08/13 - 09:57 am
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I think Augusta Cares worked

I think Augusta Cares worked a LOT better when it was one lady and an assistant. Now they have expanded it, given it a 3 digit phone number, and filled it with some more typical Augusta government bureaucrats it seems to be like everything else this government does for us. It costs TWICE, or more, as much and GIVES US HALF THE SERVICE. Are we sure Augusta Cares isn't being run by Mark Johnson and the Solid Waste folks? I guess next thing will be a 311 fee on our phone bills or our property taxes.

Little Lamb
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Little Lamb 07/08/13 - 01:31 pm
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Good Point

That is a good point, Dichotomy. Martha King, who ran Augusta Cares for a long time, actually cared about the citizens of the county and she directed valid complaints to the correct department. Now that it is a faceless bureaucracy, one never knows where the information ends up. Certainly, Fred (What, me worry?) Russell doesn't care.

Little Lamb
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Little Lamb 07/08/13 - 01:36 pm
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That being said . . .

. . . we have to address Ms. Hollins-Williams. I'm sure she is a nice lady and her heart is in the right place, but if a person calls a complaint hot line too often, one might get a reputation around the water cooler as a chronic complainer, and her complaints may begin to carry less and less weight.

Oh, yes, don't bother calling the mayor. It's not his job to direct city employees to fix things. It technically is the job of city administrator Fred (What, me worry?) Russell — but don't bother calling him, either. He doesn't care, let alone worry.

GnipGnop
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GnipGnop 07/09/13 - 09:34 am
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