I would like to comment on the letter "Augusta's airport still has its glitches" (June 24) by Frank Feltham, which I believe incorrectly blames Bush Field for his flight delay.
Recently I used Flight 5096 operated by Atlantic Southeast in the aftermath of the bad storms. During a very long unscheduled wait in Atlanta, I watched other Delta flights delayed and/or cancelled because of inbound planes not arriving or missing flight crews.
I also heard passengers being told over the intercom that flights were overbooked, and heard offers of overnight accommodation, meals and up to 400 Delta Dollars for passengers willing to reschedule on later/next-day flights, and that if there were not any volunteers they would remove the passengers with the lowest fares from flights.
After a long delay waiting for the aircraft to arrive from Arkansas, DL 5096 to Augusta boarded. However, we then sat at the gate for almost 30 minutes because a passenger's dog had not been loaded. When we finally left without the dog and reached cruising altitude, the same passenger who was missing the dog produced a cat in the cabin.
None of this was Augusta Regional's fault . The only problem at Bush Field was a set of very steep exit steps from the plane to the tarmac with no one to assist if a passenger slipped or fell -- a definite safety hazard .