Editorial: Super hospitable

Doctors Hospital cafe supervisor earns rare national award

Sodexo is described as “one of the world’s largest multinational corporations, with 420,000 employees that represent 130 nationalities and are present on 34,000 sites in 80 countries.”

 

Which makes it all the more glorious that the far-flung food-service/facilities management company has named Doctors Hospital cafe supervisor Doris Douglas one of only four 2017 “Sodexo C.A.R.E.S.” winners in America.

How cool is that?

You can hear it in her colleagues’ praise, but you can just as quickly see it in her sparkling eyes and warm, welcoming smile: She embodies the values spelled out by Sodexo’s prestigious C.A.R.E.S. award: compassion, accountability, respect, enthusiasm and service.

“Doris is one of the most kind and compassionate people I’ve ever met,” says Chef Greg Mueller, director of Food and Nutrition Services at Doctors Hospital. “She is always smiling and treats everyone with the respect and dignity they deserve. It’s the core of who she is and that’s what makes her special.”

Adds Doctors CEO Doug Welch: “We all know how great she is. This recognition brings attention to the great team of compassionate caregivers that we have throughout our hospital.”

While thrilled to receive such a high honor, Douglas humbly notes, “It’s what we are called to do and what I look forward to doing every day.”

Douglas, a Sunday school teacher inspired by the godly example of her grandmother, has moved many of her co-workers with her deep caring, but perhaps none more so than former Chief Operating Officer Chris Cosby – on whose intercession she often relied when encountering a colleague in need of some loving support. Indeed, it was one of Douglas’ most profound interventions – consoling a dying co-worker and looking after the co-worker’s son – that inspired another to nominate her for the award.

It’s too often workplace misconduct that grabs headlines these days. How refreshing, how rousing, how heartening to see someone such as Doris Douglas be so justly recognized for the tender touch that could only bud from a big, bountiful heart.

It is indeed, as she says, “what we are called to do.”

It’s just that some people are much more exceptional at it.

 

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