Government SPLOST 7 | | | Editor

Some Augusta handicapped parking breaks rules

Saturday, Nov. 2, 2013 8:12 PM
Last updated Sunday, Nov. 3, 2013 1:31 AM
  • Follow Metro

Using a tape measure, calculator and notepad, a reporter with The Augusta Chronicle inspected more than 20 parking lots at popular retail spots in Richmond and Columbia counties to see whether handicapped parking spaces satisfied the Americans with Disabilities Act.

The informal survey found five with parking spaces improperly marked, slopes too steep for vehicular wheelchair lifts or no access aisles at all.

Those locations were:

• A ramp 5 inches tall, 74 inches long covering a handicapped parking space access aisle outside the Augusta Mall’s children’s play area. ADA standards mandate that handicapped parking spaces and access aisles must be “level with surface slopes not exceeding 2 percent in all directions.” On-site measurements found that when the height of the ramp, 5 inches, is divided by the length, 74 inches, the slope equals 6 percent.

In an e-mail response to the findings, mall general manager Andrew Wilke said: “Augusta Mall strives to be fully compliant with the American’s with Disabilities Act. In fact, we provide more accessible spaces throughout the property than is required by the ADA. We will further investigate this specific area to confirm that we are compliant and if not, we will commit to make any improvements that are needed.”

• No access aisles on any handicapped parking spaces at Toys R Us on Wrightsboro Road, although ADA standards require passenger loading zones provide a 5-foot-wide access aisle.

A spokesperson said the company will look into the matter.

• Van-accessible parking spaces at Chili’s on Robert C. Daniel Parkway were not properly marked, despite ADA law requiring such spaces have a sign that reads “Van-Accessible” be mounted below regular handicapped parking symbols.

A call to the company seeking comment was not returned.

• An access aisle for a handicap parking space marked “Van-Accessible” at the Wal-Mart Supe­rcenter on Bobby Jones Expressway was located at the head of the spot. ADA standards state passenger loading zones must provide an access aisle “adjacent and parallel” to the vehicle pull-up space.

A Wal-Mart spokesperson said the company will look into the matter.

• Two van-accessible handicap parking spaces at Lowe’s on Bobby Jones Expressway lacked marked access aisles. Laws updated in 2010 state access aisles must “be marked so as to discourage parking in them.”

In an e-mail, Lowe’s spokeswoman Karen Cobb said, “Several months ago, all spaces in the store parking lot were restriped. It appears the van access handicap spaces were designated by the restriping, however, the access aisle markings were overlooked. This was an unintentional oversight and we’ve made arrangements for the access aisle markings to be designated as quickly as possible.”

Ken Shiotani, a senior staff attorney for the National Disability Rights Network, said no mechanism exists to enforce the law on the local level, adding that building inspectors are not necessarily versed in ADA regulations or concerned as much about following them.

“It is sort of a complaint-driven situation where somebody goes and finds a violation and hopefully lets the proper authorities know to correct it,” he said. “Sometimes civil lawsuits can result.”


According to the Department of Justice’s Web site, complaints alleging disability discrimination against a public accommodation can be made by writing a formal letter to the federal agency detailing the violation.

The complaint must include contact information and can be faxed to (202) 307-1197; sent to or mailed to US Department of Justice, 950 Pennsylvania Ave. NW, Civil Rights Division, Disability Rights Section, Washington, D.C. 20530.

Georgia law mandates that a property owner who fails to follow ADA parking standards could face a $150 fine for each space in violation. However, the law adds that the fine will be waived if the required improvements are made within 14 days from the date of citation.

Comments (3) Add comment
ADVISORY: Users are solely responsible for opinions they post here and for following agreed-upon rules of civility. Posts and comments do not reflect the views of this site. Posts and comments are automatically checked for inappropriate language, but readers might find some comments offensive or inaccurate. If you believe a comment violates our rules, click the "Flag as offensive" link below the comment.
fatboyhog 11/03/13 - 06:44 pm
Investigate the flip side

See how many people with permits violate, or permit the violation, of the law. I sympathize with those who truly need and correctly use the permits, but I have zero use of sympathy for those who abuse the system. Those that improperly use the permit, due to sorriness or a lack of concern for the other person, should have their permits permanently revoked.

DoggieMom 11/03/13 - 09:50 pm
ADA Parking

Please investigate the outpatient parking garage at MCG on HARPER STREET, as well as the other MCG parking areas. There is only "high top vehicle" parking on the ground floor in that garage. ALL the spots may be empty, and yet there is some security cop ticketing valid handicapped cars using that parking.
According to the ADA website, the law reads that any handicapped vehicles, showing proper identification may park in ANY designated parking. MCG needs to get a clue! And where is there ANY parking close to the ER????
I've tried parking on the second floor, but because of my disability, it's difficult to navigate stairs. I tried using the garage elevators, got my walker stuck in one, & was knocked over by the door that kept closing on me. On top of that, someone had vomited in the elevator, and the whole experience was humiliating, disgusting, and demoralizing even more than needing a walker was demoralizing. I can't believe I still use their facility. If University had more care within the main building, it would be an easy choice to switch facilities!!!
I park on the first floor at MCG ambulatory care center in a regular spot, but it's ridiculous to see 10 spots sitting open, but "reserved" for non-existent vehicles.
If someone has a high top vehicle, have a phone number that they can call & reserve a spot. At the competition (University Hospital), almost the entire first floor of the parking garage is designated for handicapped parking. That seems like an intelligent, safe solution!!
Even the Dental School at MCG only has 7 handicapped parking spots.
Almost every other medical facility has between 10-25% of parking as designated for handicapped. The ADA suggests number of spots depending on building use.
Another area with problems is Sam's Club. It wouldn't matter, except their parking lot slants UPHILL rom the exit doors. Not many handicapped old ladies can push a grocery cart uphill!! Ridiculous!!
Cudos to CostCo for their excellent, flat, accessible parking lot, with attached gas station!!

Michael Atwood
Michael Atwood 12/03/13 - 12:42 am
Parking violators

I have suggested to the RCSD they allow a completely vboluntary auxiliary to ticket parking violators throughout Richmond County. While some in the department consider this an excellent idea evidently someone in the department has some reason for not wanting to allow this. Maybe it's the lawyers involved? I don't understand why other counties throughout Georgia can legally use volunteer auxiliary officers for this purpose (like Columbia County as an example), but RCSD for some reason has an aversion to ticketing people illegally parked in these designated spaces, or illegally using parking permits to gain access to those spaces.

Back to Top
Search Augusta jobs
Top headlines
Early voting in Augusta-area shows increase
Area early voting numbers are dwarfing turnout four years ago, particularly in Republican-leaning Columbia County, and forecast apossible record voting year for the Augusta area.