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Company to help with garage door remote problems at post

Thursday, June 20, 2013 7:37 PM
Last updated Friday, June 21, 2013 2:10 AM
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Faced with nearly 1,000 defective garage remote controls, the Overhead Door Co. of Augusta announced Thursday that it will replace some of the receivers affected by the emergency radio system being tested at Fort Gordon.

The special promotion applies to the company’s two most recent garage door models and is redeemable only to residents whose houses lie in the affected areas of Fort Gordon’s new land mobile radio system.

Steve Garrett, the manager at the Overhead Door Co. of Augusta, said Thursday that if homeowners have a Model 2026 garage door system – introduced locally in 2011 – the company will compensate them one dual-frequency receiver per door and two remotes.

For residents who have a Model 696 system, manufactured from 1995 to 2011, the company has agreed to offer a limited number of dual-frequency receivers with two remotes for a reduced rate, Garrett said.

“We realize the situation is beyond our control and our customers’ control,” Garrett said. “We need to help the community and be there.”

Garrett said the Augusta office has spent the past week negotiating with the manufacturer’s corporate office in Dallas to complete the deal.

To help identify which homeowners are affected by Fort Gordon signal interference, Garrett said, the company has mapped out a general area where faulty remotes have been reported and started to compile a list of affected homeowners who say their garage doors won’t open or close on command now.

Model numbers are listed either on the back or side of inside lifts, Garrett said.

“We’re just going to have to handle each situation on a case-by-case basis,” Garrett said of verifying which systems can directly trace their failures to Fort Gordon. “This is all new to us, and we are trying to do the right thing.”

Last week, Fort Gordon apologized to the more than 500 homeowners in the Augusta area who have experienced problems with their garage door remotes while the Army post tests an emergency radio system, but added that the military wouldn’t help residents pay for repairs.

The post said in a statement Friday that the frequencies through which the openers operate have been reserved for the U.S. Defense Department since World War II and that military use takes precedence over garage door remotes, which have legally shared the frequency for more than 40 years.

Fort Gordon plans to complete testing of its new land-mobile radio system today and permanently resume operation July 15, `spokesman J.C. Mathews said.

After the 9/11 terrorist attacks, the Department of Defense began rolling out a new land-mobile radio system in 2004 to better reach firefighters, paramedics and police in case of an emergency.

Defense expected the radio system to operate at about 36 locations in nine states by the end of fiscal year 2005 and 137 installations in 28 states by 2010.

Garrett said much of the local garage door industry thought they were in the clear but realized they were not at the beginning of June, when Fort Gordon – without warning – launched its new system and jammed the remotes of between 750 and 1,000 customers in one week.

“We were blindsided,” Garrett said.

Find help

Homeowners whose garage door remote controls have been affected by Fort Gordon’s radio system can contact Overhead Door Co. of Augusta at (706) 736-8478.

Comments (13) Add comment
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Darby
25010
Points
Darby 06/20/13 - 09:17 pm
6
3
If the company is using an

unauthorized frequency, as stated by representatives from Fort Gordon (I said if!) then there should be no limitations on their offer to repair or replace the defective units.

Sounds like their may be a class action suit in the company's future.

Dixieman
14360
Points
Dixieman 06/20/13 - 09:32 pm
8
0
Hey

Give them credit for doing what they are doing to help.

Darby
25010
Points
Darby 06/20/13 - 09:57 pm
7
3
I am willing to give them credit....

if you are willing to give them the blame they deserve for cutting corners and using unauthorized frequencies without permission.

palmetto1008
9782
Points
palmetto1008 06/20/13 - 10:27 pm
4
1
yes...it's goverment OF the
Unpublished

yes...it's goverment OF the people FOR the people...didn't you know??
Jeez...............

Darby
25010
Points
Darby 06/20/13 - 10:42 pm
7
1
BobbyHodges

Nothing in your post I didn't already know.

As Joe Friday was fond of saying, "Just the facts". There are other freqs they could have used. Therefore, they were cutting corners. They gambled, they lost.

And I don't remember using the word "illegal".

JRC2024
8512
Points
JRC2024 06/20/13 - 11:36 pm
6
1
Darby, the garage door

Darby, the garage door manufacturer set the freq. and not overhead door. They just purchased the units and installed them. No responsibility on their part to replace anything.

rmwhitley
5542
Points
rmwhitley 06/21/13 - 08:24 am
0
0
As much as I admire
Unpublished

and revere the U.S. Military, it is still part of the federal gubmint. It will say whatever it is told to say. This frequency issue is as much the gubmint's fault as anyones. If Overhead Door is willing to go back 17 years, who has the frequency rights?

Little Lamb
45281
Points
Little Lamb 06/21/13 - 09:07 am
1
0
Appetite

It was this frequency, this time. Next year Fort Gordon will grab another frequency and some other type of remote gadget will stop working. You can't predict when the government will grab the frequencies or what frequencies they will grab. And as we've seen here, they don't tell you until after the fact.

Sweet son
10053
Points
Sweet son 06/21/13 - 11:10 am
1
0
If the Signal Corps needs the frequency to protect us then

let them have it! Yes, my garage door opener still works but if it didn't I would just get it fixed! Someone will say: "We don't have the money." I say stay out of retail establishments for a short period of time and you will have the money! If you live in a house that has remote controlled garage doors or garage doors at all you should be able to afford the fix.

Darby
25010
Points
Darby 06/21/13 - 05:38 pm
1
1
"If you knew that Darby, your posts

didn't reflect it?"

.
Let me get this straight???? I now have an obligation to anticipate every response to every post and then preempt those responses.

Is that what you are suggesting?

I like to tell myself that I possess above average intelligence, however, I've never claimed to be prescient.

Darby
25010
Points
Darby 06/21/13 - 05:41 pm
1
1
"Darby, the garage door manufacturer

set the freq. and not overhead door."

.
I once owned a photography studio. If I delivered a photograph to a customer which was properly composed and approved by the customer before printing, I could not hide behind the lab I used for processing if they delivered an inferior product.

I still took responsibility, then went back to the lab on my own behalf to recover what I could from them for their failure.

The home owner didn't buy his door from the manufacturer... He bought it from the local retailer.

The retailer can do whatever he wants. If it were me, I'd bite the bullet.

Darby
25010
Points
Darby 06/22/13 - 07:36 pm
1
0
Yes, go contaminate

someone else's pool.

In the meantime, I'll add a little chlorine and algaecide to the filter.

For those who know how to swim, not just wade...

FYI -You might want to get some "swimmies". It was obvious that you were having difficulty staying afloat, even in the shallow end.

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