The Office of Inspector General with the U.S. Department of Labor found the state agency “missed opportunities” and did not implement a system to detect overpayments of unemployment benefits until December 2011, even though that system had been available since 2008. During that time, Georgia overpaid $58.7 million in unemployment benefits and recovered just $14.9 million, or 25 percent, the audit said.
State Labor Commissioner Mark Butler, who took office in January 2011, has taken steps to prevent overpayments and catch them if they do occur, according to agency spokesman Sam Hall.
“We feel that in the last couple of years we have made significant inroads with some of the issues that resulted in the overpayments,” Hall said Friday. “When Commissioner Butler came into office, he was aware of the fact that some of our technology was outdated, and he made a commitment very early on to start upgrading that technology, both hardware and software, and updating the systems to bring the department more into a situation where our technology would allow us to do the job that we need to do.”
Last month, Butler announced Georgia was among a group of states launching an electronic system designed to improve communication between the state and employers while preventing overpayments. The system allows for state officials to contact employers by e-mail, rather than the U.S. Postal Service, when an employee has filed an unemployment claim. The employer can then respond quickly as to whether the person has a legitimate claim.
Unemployment benefits cover those who are let go through no fault of their own; those that are fired for cause are ineligible. The program is administered by the state using a mix of federal and state funds.
The federal audit dated March 15 said the Georgia Department of Labor had indicated an increased workload and computer programming requirements had delayed its implementation of the cross-matching system known as the National Directory of New Hires.
The audit included a handful of recommendations, and an assistant secretary of the U.S. Department of Labor noted Georgia had made improvements and was now using the national cross-matching system.
Georgia has also joined the Treasury Offset Program, which allows the state to recover overpayments from federal income tax refunds, and implemented a debit card to replace paper checks, which eliminates the risk of lost or stolen checks that can cause overpayments, Hall said.