John Gogick

Executive Editor for The Augusta Chronicle. | E-mail

Software issues led to Friday's late papers

Friday, May 10, 2013 5:13 PM
Last updated Friday, May 31, 2013 6:40 PM
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Sometimes, things don’t go as planned.

And when they don’t, we really know how much The Augusta Chronicle means to you – by your phone calls, by your e-mails, by the sight of our friends and neighbors standing in their driveways, looking for their papers.

And when things don’t go as planned, you deserve both an explanation and an apology.

On Thursday night, we had a software issue that inhibited file transfers to a machine that produces the plates for our press. Our files had to be sent to the Savannah Morning News, one of our sister newspapers, which printed your paper.

Our circulation department, with the help of volunteers from our advertising staff, started delivering them around 7 a.m. The last paper was delivered late Friday afternoon.

For subscribers who activated their all-access membership, the online edition and the iPad editions were available as normal – typically around 3 a.m..

Those all-access members also received an additional benefit – an e-mail Friday morning telling them the newspaper was late. This is part of an ongoing program to improve relations and communications with our readers.

Here are some of the responses to that e-mail that our circulation director received:

Thank you for this e-mail! I appreciate knowing the cause of the delay and commend you for taking a proactive step to notify customers.

Sir,

What a shock to see an email letting me know the paper will be late. Wow?

Do you have any idea as to how late?

I truly appreciate this update. I wish you would use it even if it is a partial delay that might inform of a problem with only one or two carriers.

E-mail notification is one more benefit for activating all-access membership – even if you never read a story online.

But readers who count on us every day, not just for their news, but for the experience, were rightfully disappointed.

A newspaper experience is about where, when and how you read that news. Read the editorials. Enjoy the comics. Fold the paper to do the crossword. Savor the coffee at your breakfast table.

You love your paper. And the experience that goes with it.

Every day we get to gather, write and edit the news. The news goes through a series of mechanical systems to get it on the press. The press rolls, your paper gets printed. It gets delivered.

But not always quick enough to meet the needs of your experience.

And for missing that experience Friday, we apologize.

JOHN GOGICK IS EXECUTIVE EDITOR OF THE AUGUSTA CHRONICLE. HE CAN BE REACHED AT (706) 823-3450 OR AT JOHN.GOGICK@AUGUSTACHRONICLE.COM.

Comments (10) Add comment
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palmetto1008
9782
Points
palmetto1008 05/10/13 - 05:39 pm
6
0
A problem less often than
Unpublished

A problem less often than |"once in a blue moon" is a good record.

Riverman1
78407
Points
Riverman1 05/10/13 - 05:56 pm
1
0
I'd blame that typo in

I'd blame that typo in today's editorial on it too.

Sweet son
9526
Points
Sweet son 05/10/13 - 06:54 pm
5
0
To John Gogick!

We appreciate all of yours and the ACs efforts to get the paper out! We especially appreciate the efforts of those who had to step up to the plate when things go wrong!

All of us who regularly comment on AC stories truly appreciate our friend and your employee, Sean Moores, for his exemplary service to us and to you guys at the AC.

Thanks Again!

My 88 year old Dad got his paper around 10:00AM which was not too bad considering all of the difficulties you folks encountered printing today's edition of the AC!

abeecee
116
Points
abeecee 05/10/13 - 08:16 pm
5
0
Well Done!

Neither rain, nor snow, nor software glitch. . . Thanks for delivering the "real'' paper. Curling up with my laptop and coffee just doesn't do it for me. Old school- what can I say?

abeecee
116
Points
abeecee 05/10/13 - 08:21 pm
4
0
paper stock

For what its worth, I liked the feel and texture of the newsprint stock on Friday's paper better than your usual stock. (Can you tell I've been a subscriber for a while?)

Connor Threlkeld
573
Points
Connor Threlkeld 05/10/13 - 10:26 pm
4
0
Good news for everyone that

Good news for everyone that missed their papers being on their doorsteps Friday morning: Early deadlines were put in place to give us time to deal with potential complications, but we have the first printed copies in hand in the Chronicle newsroom. Sports will be getting late results in, but it looks like we're back in business.

wgcopeland
113
Points
wgcopeland 05/11/13 - 09:14 am
0
3
Thanks

Thanx for the notification,but there are other concerns that needs to be addressed,concerning the Augusta Chronicle that are by far more important.

nocnoc
37317
Points
nocnoc 05/11/13 - 04:02 pm
1
0
Great JOB AC

y'all pulled a rabbit out of the hat.

Back up Suggestion. - 64gb Flash drives

AutumnLeaves
5619
Points
AutumnLeaves 05/11/13 - 04:24 pm
0
1
This is all well and good,

This is all well and good, but where was my paper SATURDAY? Today? I would like to have it, even if it is late. After all, I did pay for it. What is going on? Was there another problem, or did the newspaper carrier goof?

KSL
118664
Points
KSL 05/11/13 - 04:56 pm
0
1
I have always appreciated the

I have always appreciated the paper deliveries, even when the mail was not delivered.

Sean Moores
709
Points
Sean Moores 05/17/13 - 09:14 am
0
0
@ Autumn Leaves

I just sent you an email. I wan't moderating Saturday, so I didn't see your comment.. Let me know if you have any questions or need anything else.

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