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Patient, family-centered care appears contagious

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After more than 100 years of the same style of health care, the U.S. is poised for the next big change, and patient- and family-centered care like that pioneered at Medical College of Georgia will be a big part of it, a national expert said Wednesday.

Dr. Paul Uhlig, a cardiothoracic surgeon and associate professor at the University of Kansas School of Medicine-Wichita, was the keynote speaker at the 2010 Patient Family Centered Care Conference at MCG.

It was the first at MCG since the death of Patricia Sodomka, an internationally recognized advocate for involving patients and families in how care is delivered and hospitals and clinics are designed, but her name and her memory was invoked throughout the beginning of the conference.

"The one thing that we will never, and I do say never, let go is the legacy that Pat Sodomka left for us," said Sandra I. McVicker, interim CEO of MCG Health Inc., which runs the school's clinical system and was one of the sponsors for the conference.

Most hospitals and health systems think they are focused on patients and do a good job of meeting their needs, Uhlig said.

"I would say there is a handful of places around the country that is really taking this on in the serious way that Medical College of Georgia is," he said. "And I think also just to recognize the amazing legacy of Pat Sodomka. She genuinely was beloved across the country and the world for the pioneering work that is being done here to involve patients and families as advisors in every level of operations."

It should start in training, with students in every discipline -- doctors, nurses, pharmacists -- learning to work together as a collaborative team, and patients and families involved in the education, Uhlig said.

"If you have patient and family faculty as part of your education and that experience is happening in an interdisciplinary way, then you end up a different kind of health professional," he said.

But much of the structure of the current health care system keeps that interaction from happening or makes it more difficult, Uhlig said. The U.S. spends the most on health care but there is increasing dissatisfaction with the system, he said. Change should start with envisioning health care that focuses on different goals.

"What would a health care system look like if it were configured to help people live whole meaningful lives?" he asked. "Most people, they don't really come to have their disease fixed. They come wanting their life whole again. They want to be able to dance at their daughter's wedding or they want to be able to watch their granddaughter graduate from that special program in six months."

Collaborative care and involving patients in their care lowered mortality among heart patients at his hospital and improved other measures, Uhlig said. A study at MCG involving patients and families in rounds improved not only patient satisfaction but team satisfaction, said Dr. Walter Moore, senior associate dean for graduate medical education.

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dickworth1
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dickworth1 03/11/10 - 04:59 am
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I would definitely agree that

I would definitely agree that Patricia Sodomka was the best thing that ever happen to patients at MCG and the care she exacted for all patient
that needed medical attention.
The problem that a lot of working people have with the medical field at
MCG and for that matter all facilities and doctors is something that apparently the medical field doesn't get and that is money. I put in 40
hours at work just like most working people and pay $400.00 a month
for blue cross health insurance, which is very good insurance, and I work
to pay my house payment, $800.00 per mo, car payment $400.00 per
month, utilities and food and other normal bills on an net income of $25,000.00 a year. Do the math, we are not living the great life but we
are still blessed at what we do have and are proud that we work hard for what we have achieved in life. My wife had by pass surgery at MCG
about 2 years ago and you could have better treatment and results than
what MCG hospital and staff did for my wife, I am blessed. The only problem I have is that BCBS insurance paid about $80,000. for her
procedure and then I was billed about $500.00 for my portion, which is not bad, but herein lies the problem, my budget just doesn't afford me paying extra after paying for insurance, so MCG has decided that if this is
not paid, she is not welcome back and will not be seen by her cardologist. I know the doctors are really hurting for that $500.00! So,
in this budget cutting year that all of the medical field is going through,
you have chosen to give up service over a $500.00 balance and lose
what BCBS would pay for any procedure in the future, I don't get it! But
thank you for what you have done for my family and I will always support your medical attributes as the best, but would question your
financial decisions as questionable. I am in the process of writing the same to the incoming president of MCG and to my legislators to see
if something can be done to help the families that do try to do the right things and not your deadbeats that do not work or have insurance.

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