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Augusta trash hauler calls in help

Tuesday, June 11, 2013 10:35 PM
Last updated Wednesday, June 12, 2013 8:43 AM
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Augusta Solid Waste has called in the “cavalry” to help the city’s move to once-a-week garbage, recycling and yard waste collection, but missed pickups and other issues remain.

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Broken but full garbage containers await pickup on an unpaved segment of Adrian Street on Tuesday.  SUSAN MCCCORD/STAFF
SUSAN MCCCORD/STAFF
Broken but full garbage containers await pickup on an unpaved segment of Adrian Street on Tuesday.

“Right now, it’s still more of an inconvenience, but my neighbors are getting to the point of calling the health department because of the mosquitoes and the health issues,” Hogan Street home­owner Rachel Kee said.

Kee has waited since last week for her garbage to be collected. Her neighbor’s bin is filling with rain and overflowing onto the street, its contents visible from busy Central Avenue.

“There’s a little girl that lives there. That trash is taking up her play room,” Kee said.

Others on the street wonder why their trash hasn’t been picked up despite several calls to 311, Kee said.

“Every time we called, it would be, ‘It’ll be taken care of by 8 p.m. tonight,’” but it never was, she said.

Hogan Street residents aren’t alone among those missing trash pickup since the city started its new waste collection contract June 3. The city’s 311 service, expanded to handle solid-waste calls, reported receiving nearly 1,200 calls a day about pickup, prompting the office to hire several temporary workers.

There was a miscommunication that the city was calling in the Georgia National Guard to assist with pickup, according to Solid Waste Director Mark John­son. Rather, Advanced Disposal, one of the two primary contractors, has called in the “cavalry” to assist, Johnson said.

“Basically, the local division called and asked for help for the transition,” he said. “You’ve got an area manager who has access to other facilities and other resources, both truck drivers and organizational managers.”

During the transition, most households were assigned a new hauling company and a new driver who is operating a new truck with a robotic arm to lift containers.

Most of the missed pickups were on routes assigned to Ad­vanced; Inland Ser­vice Corp., the other primary contractor, has had just a handful of issues, Johnson said.

Another issue is that some older, tree-lined streets and alleys are too narrow for the robotic arms to retrieve the containers.

The city is reminding customers to allow three feet between garbage and recycling containers, positioned with handles in, and other objects to permit the arm to grab the carts, he said.

For tight spots such as alleys, Advanced, which took on most of the Augusta Disposal routes, is bringing in pickups to fetch the carts and deliver them to the garbage trucks, Johnson said.

In the densely populated area between Central Avenue and Walton Way near the Aca­demy of Richmond County, containers were overflowing Tuesday. A sofa sat at a curb, while damaged carts stood full and untouched on a dead-end segment of Adrian Street.
Johnson said haulers ran 11 trucks during the weekend to cover missed pickups but “got themselves behind in the hours, and then it just started to domino.”
Also contributing to the workload are thousands of requests for garbage or recycling containers. The city is delivering up to 200 carts a day, Johnson said.

The city is prioritizing cart delivery, with garbage containers first, then recycling, then requests for new available smaller containers.

Customer Tom Hoyle said he called 311 on Saturday when he realized his collection was missed Friday. The 311 office was closed, and a recorded message offered no information about garbage collection, Hoyle said.

“I guess the administration didn’t feel a need to have some folks at the call center to answer what I would anticipate, a lot of calls (Saturday),” he said.

Johnson said he expects most customers will see any forgotten trash removed during the second week under the new contract.

“Let’s gauge our success on Thursday for the Wednes­day collections, and I think you’ll see a much better success story,” he said.

MAKE A REPORT

Call 311 with reports of missed collections, requests for containers and questions, or visit www.augustasolidwaste.com.

To sign up for recycling credits, go to www.recyclingperks.com.

Comments (16) Add comment
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fedex227
11187
Points
fedex227 06/11/13 - 11:32 pm
12
0
Wow.
Unpublished

What a cluster.... (mil types fill in the dots)

deestafford
28681
Points
deestafford 06/12/13 - 12:09 am
9
0
Didn't anyone think of

driving the routes ahead of time with the driver who would be driving that route? They act like they were dropped out of the clouds into an alien world.

Darby
26926
Points
Darby 06/12/13 - 12:32 am
11
1
I told my wife to stop worrying,

things could be worse. So she stopped worrying and sure enough, things got worse.

KSL
134415
Points
KSL 06/12/13 - 04:28 am
11
2
I hve zero problems with our

I hve zero problems with our private hauler of 39 years.

jpbrig
246
Points
jpbrig 06/12/13 - 04:46 am
6
5
I had zero problems

I had zero problems with Augusta's trash service. They do a great job.

Bodhisattva
6466
Points
Bodhisattva 06/12/13 - 05:39 am
9
0
So they can miss pickups once
Unpublished

So they can miss pickups once a week instead of twice?

jmo
16718
Points
jmo 06/12/13 - 06:50 am
9
0
Fred and the.......

Augusta Commission strike again.

soapy_725
43757
Points
soapy_725 06/12/13 - 07:05 am
1
0
They could pick up trach twice a week...
Unpublished

without help. But once a week is a large problem. This why the 100% fee increase was needed. Government Efficiency 101.

We see this a the Number One item of the prayer list at the next non- government related Mayor's Prayer Breakfast.

Yes, go with a proven record of government success in management:

The railroad, the post office, the public school system, the collection of garbage, public entertainment facilities, public sports facilities, construction contracts, purchasing contracts, medical coverage, building maintenance, roads/bridges, anything they touch, etc.

The government at large does one thing very well, it can kill a lot of humans in short period of time.

nocnoc
44929
Points
nocnoc 06/12/13 - 07:32 am
9
0
I seem to remember many of

I seem to remember many of the AC bloggers here commenting that garbage would sink to high heaven, would overlooked and sit for 2nd week, and be scattered everywhere waiting to get picked up MAYBE the next time.

We warned of the increase in RATS, FLIES, animals and etc.
all because of garbage sitting next to a house fermenting under the 90-100 degree GA Sun for a whole week.

It would do well for more of the commissioners to read the AC Blogs for voter opinions, than to just listen to the bureaucrats and Vendor Lobbyists and their "Gifts" or future family employment offers.

Irony:
4 major garbage haulers asking for help from the very people they put out of business.

Customer appreciation
Taking care of the customers that still want you.

BTW: What were the names of the 6 commissioners that sold us out?
Any one care to list them?

GnipGnop
12466
Points
GnipGnop 06/12/13 - 08:11 am
9
0
I bet they don't need help

depositing that chunk of money they are stealing from property owners for half service and double rates.

internationallyunknown
4465
Points
internationallyunknown 06/12/13 - 09:06 am
4
0
Augusta is...

Hahahahaha

Little Lamb
46920
Points
Little Lamb 06/12/13 - 09:34 am
5
0
Neuman

Darby posted:

I told my wife to stop worrying, things could be worse. So she stopped worrying and sure enough, things got worse.

That's the Fred Russell style of management, Darby.

Little Lamb
46920
Points
Little Lamb 06/12/13 - 09:40 am
5
0
Fishy

Okay, they awarded contracts to two primary businesses, each of whom hired some sub-contractors to cover various political agendas. The two primary contractors are Inland Service Corp. and Advanced Disposal. The fishy thing is that Inland Service Corp. got the cushy, the peachy routes through upscale subdivisions with wide streets and moderate population density. Advanced Disposal got the crowded, overgrown, junk-car-laden streets and alleyways where their big trucks got snagged. The streets are so tiny that brand new GPS units can't locate them.

Did Geri Sams pick the routes?

dichotomy
34414
Points
dichotomy 06/12/13 - 10:09 am
9
0
Yeh, you can bet these same

Yeh, you can bet these same incompetents that cannot plan a company picnic WILL NOT be late when it comes time to collect your money......on your property tax bill.......and there will not be any credit for the pickups you missed either.....theft by deception I think is the legal charge.

We all knew that Augusta would take a system that was working.....BREAK IT......and charge you twice what it is worth.

Some of the commissioners that approved this are gone. I hope someone has examined all 6 of the current and former commissioners', along with the Solid Waste people, bank accounts and checked for any other perks they may have received for their vote and efforts in pushing this robbery on us. We all know that NONE of them that voted for this did it out of concern for the property owners. They screwed us and they knew they were screwing us.

We all know who runs the garbage industry and we all know they will do anything, pay off anybody, to get contracts and rate increases. And we all know that we have and have had commissioners and employees that are more than willing to take the perks offered by contractors. It is not just a fluke that RC property owners are paying double the price for half the service. That NEVER passed the smell test. The garbage that hasn't been picked up is not the only thing that stinks about this whole deal.

grinder48
2015
Points
grinder48 06/12/13 - 10:51 am
0
0
Be Patient
Unpublished

I've heard on TV news several times that Solid Waste has asked us to be patient. Next time our property taxes are due, let's ask them to be patient. How would that go over? What a bunch of bumfumbling idiots ...

I'm Back Again
307
Points
I'm Back Again 06/12/13 - 11:06 am
0
0
So happy I pay $200 per yr
Unpublished

So happy I pay $200 per yr for the collector of my choice and they never miss. Welcome to Columbia County...home of choices!!!

Sweet son
10736
Points
Sweet son 06/12/13 - 12:32 pm
4
0
Hope Mr. Coleman is called in since.........

it seems he didn't get any of the work. He should be the first one called.

showboat
348
Points
showboat 06/12/13 - 02:13 pm
0
0
FIRE MR. JOHNSON AND FRED
Unpublished

FIRE MR. JOHNSON AND FRED RUSSELL ASP, THIS IS A DANG MESS!!!!!!!

pelumaad
83
Points
pelumaad 06/12/13 - 02:22 pm
4
0
LOL...

When government's priority is catering to profit driven enterprises the citizens get screwed. So....what should we "privatize" next?

dstewartsr
20389
Points
dstewartsr 06/12/13 - 04:27 pm
6
0
Solution

Take the old schedule:

First designated weekday- pick up trash
Second designated weekdayday- pick up trash

Change to read:
First designated weekday- pick up trash
Second designated weekday- don't pick up trash, but get paid for it anyway.

Post in dispatch office.

GnipGnop
12466
Points
GnipGnop 06/12/13 - 10:43 pm
3
0
I's not rocket science...

keep driving around and empty any trash can you see

jmo
16718
Points
jmo 06/13/13 - 06:59 am
3
0
Under the old system.....

they were picking up my garbage twice a week with no problem; now they can't pick it up once a week (at the same cost). There's really something wrong with this picture.

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