Shanahan launched an investigation Oct. 6 into 1-800-BoardUp, a company that secures homes after they are damaged by fire, in light of allegations Willis was using his position with the city to solicit customers and promote the business he manages.
Fire Chief Howard Willis announced Monday his intention to retire at the end of his medical leave. His two deputy chiefs, Mike Rogers and Carl Scott, along with his brother Tommy Willis, announced Tuesday that they also would retire.
The investigation was supposed to be completed Wednesday, but Shanahan said he asked Acting Chief Chris James to review the findings after James took charge of the department Tuesday.
“(James) is going to identify things that were done wrong, and he’s going to make recommendations to make sure it never happens again,” Shanahan said. “But the most important thing to me on this is to use this as a learning tool. We have to figure out exactly what happened and why it happened that way, and what we need to improve to make sure it never happens again.”
With Tommy Willis’ retirement taking effect Nov. 1, Shanahan said the city cannot enforce any discipline even if the investigation shows Willis violated fire department and city policies. If he finds Willis did anything illegal, Shanahan said, he will refer to the city’s legal department for advice.
Willis’ pension and retirement benefits will not be affected, Shanahan said.
Although he would not comment on any findings, Shanahan said other members of the fire department have been investigated.
The focus of the probe is that firefighters called 1-800-BoardUp to the scene of fires on at least seven occasions this year in violation of city policy concerning unfair competitive practices. Willis never received the required permission from his supervisor, Howard Willis, since he started managing the company in 2007. Bowles Construction owns the Augusta 1-800-BoardUp franchise and employs Willis and four other firefighters.
State Fire Marshal Dwayne Garriss said homeowners are responsible for calling their insurance company after a fire and asking for a list of companies that can secure the home’s windows and doors to prevent further damage. If a homeowner doesn’t have insurance, a fire department employee can identify services in the area but is not supposed to advocate for a specific company, Garriss said.
“For (a firefighter) to be calling specifically for that company … that sounds like an ethics issue,” Garriss said. “It sounds like it’s a little outside the bounds. The fire service is out there to help the public. It’s not to force things on the public, and it’s not there to insist you use a specific company.”