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State seeks feedback on book service

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Some patrons of the Augusta Audiovisual/Talking Book Center got to rate the service in a public meeting Thursday at the Augusta Headquarters Library.

The session, which drew about 40 people, is one of several being held across the state to assess the service, according to Lyn Hopper , the assistant state librarian for library development for the Georgia Public Library Service.

"Right now, we're just studying. We're really looking at the service and what the right model is for providing this service without diminishing any quality," she said. "We don't want anything to decline. We want to keep the good service. Just make sure we're using the dollars wisely."

Some of the strengths of Talking Book Centers that were identified are the personal service patrons receive, the convenience of the services and the ability to partner with other organizations and resources in the community, such as Medical College of Georgia .

Patrons identified lack of awareness of available services as one of the most noticeable weaknesses. It was also listed as a threat to the service.

Other potential threats included lack of funding and having to keep up with the fast-changing technology.

Opportunities for improvement included increasing the amount of materials at centers, updating technology and increasing the accessibility of special equipment, such as screen readers, and talking book materials at every library.

A team will continue to meet over the next several months to discuss the service and the feedback they've received from the public meetings . It will then make a recommendation to the state librarian, Hopper said.

What do you think?

Public input on the services provided by Talking Book Centers is welcomed. See georgialibraries.org/glass.
The survey will be available through the end of April.


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