WOW VP says rates will not increase for Knology customers

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Knology was recently acquired by WOW! Internet, Cable & Phone, and some customers are wondering how this will affect their service rates.

Abu Khan, former general manager of Knology in Augusta and now vice president and general manager of WOW in Augusta, said customers need not worry.

“Rates are not going to increase based on this merger,” Khan said. “We’re always looking at rates, and we want to make sure we give our customers the best value for their money. The bulk of our rate increases are related to programming cost increases. But we (WOW) are known for providing highly competitive pricing options.”

Khan said customers with service-related questions or concerns should continue to call the same numbers they used for Knology.

He said WOW has won 14 J.D. Power and Associates awards for customer service in the last nine years.

If you’re curious about how WOW’s rates compare, visit www.wowway.com. Here is some information from each company’s Web site:

• WOW! bundle deals for Internet, cable and phone:

$60: Pick any two (2 Mbps Internet, basic cable or essential phone)

$80: Get all three (2 Mbps Internet, basic cable and essential phone

$95: Three services with digital TV (15 Mbps Internet, digital TV with basic cable and essential phone)

$110: Three services with Ultra TV (2 Mbps Internet, Ultra TV with basic cable and essential phone)

• Knology bundle deals for Internet, cable and phone:

$79.95 PER MONTH FOR 12 MONTHS: The Premier Trio bundle offers digital gateway cable, high-speed Internet and SmartChoice phone with unlimited long distance and features.

Before the merger, Knology offered a program called Friends & Family. The program will remain unchanged, sales and marketing coordinator Emily Renzi said. When customers tell their friends and family about the company, the customer will earn up to $100 when they sign up.

If the friend or family member orders one service, the customer will earn a bill credit of $25. If two services are ordered, the customer will earn a credit of $50. If three services are ordered, the customer will earn a credit of $100. For more information, visit www.connectwithknology.com/refer.

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