Your Money: Don't be harassed by collectors

  • Follow Your Business

Debt collectors face unique challenges that can tempt some in the business to engage in illegal behavior. If you believe that a debt collector is hounding or threatening you, it may be time to review your legal rights.

The Fair Debt Collection Practices Act governs how debt collectors treat those who have failed to repay their creditors. For a complete listing of your rights as a debtor, visit the Federal Trade Commission Web site at www.ftc.gov.

Debt collectors may not:

• Harass, oppress or abuse you or any third parties they contact.

• Use threats of harm.

• Publish a list of consumers who refuse to pay their debts.

• Use obscene language.

• Repeatedly use the telephone to annoy someone.

• Take or threaten to take your property unless this can be done legally.

• Give false credit information about you to anyone.

• Send you anything that looks like an official document from a court or government agency when it is not.

• Use a false name.

They are also restricted in the statements they can make to debtors. Debt collectors may not tell you that:

• You will be arrested if you do not pay your debt.

• They will seize, garnish, attach or sell your property or wages, unless the collection agency or creditor intends to do so and it is legal to do so.

• They will take actions, such as a lawsuit, against you, when such action legally may not be taken, or when they do not intend to do so.

A debt collector is permitted to contact you in person, by mail, phone or fax. However, he or she may not contact you at inconvenient times or places (such as before 8 a.m. or after 9 p.m., unless you agree). They may not contact your place of work if the collector knows that your employer disapproves of such contacts.

Make your wishes known in writing and always ensure that agreements or promises are provided to you in writing. The best way to avoid debt collectors is to pay your bills on time and if you see that you are going to fall behind, be proactive and contact your creditors ahead of time to make alternative arrangements.

Report problems with a debt collector to the FTC at www.ftc.gov or (877) FTC-HELP (382-4357). You may also file a complaint with your Better Business Bureau at www.bbb.org.


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