Augusta Economy

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Sitel call center in Augusta adding 200 jobs

Tuesday, May 13, 2014 1:28 PM
Last updated 7:05 PM
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The Sitel call center in Augusta is expanding by 200 positions, bringing the company’s local workforce to 1,000 employees.

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The Nashville, Tenn.-based company said it will add customer service agents to its facility at 2115 Windsor Spring Road because of continued business growth. The new employees will join a staff of about 800 workers in serving an unnamed Fortune 500 wireless provider and unnamed major health care company.

The company attributed the business expansion to the local team’s expertise in billing, account records management, technical support and related services.

“As a direct result of having realized measurable success in the delivery of their customer care, Sitel’s clients are now planning to expand their customer service workforce,” Sitel’s Augusta site director, Phil Madden, said in a statement.

An on-site job fair to fill the new positions will be held from 10 a.m. until 2 p.m. Thursday. The company prefers applicants to have previous customer service experience and strong computer skills. Job-seekers also can apply online at the company’s Web site, www.sitel.com.

In addition, Sitel is hoping to add more staffers to the local management team for assisting the new customer service associates, although they would likely come from within the company.

Sitel has been in Augusta since 1999. The company added about 150 employees in 2011 to provide customer care and technical support for two new clients.

Sitel has about 56,000 employees who work at more than 110 centers in 23 countries.

In December, the outsourced customer care provider announced plans of adding about 3,500 employees in the U.S. and Canada to support Sitel’s expanding business with companies in industries including retail, travel, financial services, communication and consumer electronics. This spring, the company announced a combined 335 permanent hires at its centers in Albuquerque, N.M., and Ocala, Fla.

TO APPLY

Job-seekers can attend a job fair from 10 a.m. until 2 p.m. Thursday at Sitel’s call center at 2115 Windsor Spring Road in Augusta or apply online at www.sitel.com.

Comments (9) Add comment
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Riverman1
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Riverman1 05/13/14 - 02:00 pm
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Good Deal

That's more jobs than the Starbucks factory brought although they don't pay as much, I'm guessing.

willie7
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willie7 05/13/14 - 02:11 pm
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Jobs for college
Unpublished

Jobs for college students---not people with families.
Some of my relatives worked there while attending college.

Riverman1
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Riverman1 05/13/14 - 03:47 pm
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Receivers or Contributors?

I'm curious what income level is required for a person/family to move off the list where they become receivers of government funds to where they are contributors. Do these jobs pay enough to get the workers on the payer side?

OJP
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OJP 05/13/14 - 04:10 pm
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@Riverman1

I assume you mean NET receivers/contributors?

We're all both.

seenitB4
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seenitB4 05/13/14 - 05:09 pm
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Great---any job is better than 0 job

I think I heard that 10$ an hour job would take you out of poverty. If you know how to stretch a buck.

corgimom
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corgimom 05/13/14 - 08:47 pm
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Wonderful, more low-paying,

Wonderful, more low-paying, dead-end jobs, just what Augusta needs!

No, Riverman, those jobs don't. You have a lot of common sense. How skilled do you have to be to talk on a phone?

Those places locate in areas that have a large pool of low-income, low-educated workers. The turnover at those places is enormous, so they have to keep hiring.

There's a lot of pressure and stress, and combined with the low pay- not too many people stick it out for long, and not too many people can meet the daily, weekly, monthly, quarterly, and yearly quotas.

corgimom
34215
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corgimom 05/13/14 - 08:49 pm
2
2
Sitel is paying $9.00 per

Sitel is paying $9.00 per hour. Plus "potential" bonuses, that almost nobody makes.

badmoon426
1187
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badmoon426 05/14/14 - 07:18 am
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Wow..

... $360.00 a week before taxes or less than $20,000 a year. Job creation at its best.

Well at least they didn't move it to India.

soapy_725
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soapy_725 05/14/14 - 07:31 am
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$9/hr for how many hours? Not 40 per week, you can bet on that.
Unpublished

Staggered hours to avoid overtime and 40 hrs per week.

soapy_725
43772
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soapy_725 05/14/14 - 07:32 am
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This is your "customer no service" central for many businesses.
Unpublished

This is your "customer no service" central for many businesses.

Riverman1
87133
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Riverman1 05/14/14 - 02:41 pm
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It Is What It Is

Well, it is what it is. We have a pool of unemployed people who speak English and are willing to work. If a company wants to come here and employ them, it certainly can't hurt.

pja5529
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pja5529 05/14/14 - 04:30 pm
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It certainly can't hurt

And contrary to popular belief it takes more than being able to just talk on the phone to do a lot of these jobs...especially if any are tech support....which is why they have a high turnover and are always hiring.

Butterman
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Butterman 05/14/14 - 11:47 pm
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Dem Apples
Unpublished

Well now, maybe South Augusta will finally get that long-awaited Five Guys.

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