Comcast's GM resigns to become Knology's GM

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The general manager of Comcast in Augusta is about to become the general manager of Knology in Augusta.

Abu Khan worked for Comcast for more than 15 years.  Special
Special
Abu Khan worked for Comcast for more than 15 years.

Abu Khan, the vice president and general manager of Comcast, resigned Friday after working for the cable and Internet provider for more than 15 years in different roles.

Khan will start his new job Monday, replacing Mike Adams, Knology’s previous general manager in Augusta, who transferred to the company’s Huntsville, Ala., market a few months ago, said Royce Ard, the vice president of sales and marketing for Knology.

“We were just extremely fortunate to be able to find someone that had the experience that Abu brings to the table,” Ard said. “He’s got over 20 years of experience in our industry and, of course, several years of experience with Comcast most recently. We had a great general manager there for years in Mike, and we think that Abu will fit right into our organization and be a contributor.”

Comcast said in a news release that it has “a strong operations team in place in Augusta to manage the day-to-day activities, including technical, customer care and business services.”

“Comcast sincerely thanks (Khan) for his leadership and wishes him well in his endeavors,” Michael Daves, the area vice president of Comcast operations, said in the release.

Daves, who handles markets in Augusta; Savannah, Ga.; and Charleston, S.C., will continue to oversee the Augusta area.

Concerning how Comcast’s business will be affected by Khan working for the company’s competitor, Daves said Comcast will “continue to thrive in a competitive marketplace.”

“While we hate to see any of our employees leave Comcast, we are very excited about the future of Comcast in Augusta,” Daves said.

Comments (21) Add comment
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Willow Bailey
20605
Points
Willow Bailey 11/22/11 - 04:07 pm
0
0
Comcast is losing customers

Comcast is losing customers by the thousands.

kmb413
533
Points
kmb413 11/22/11 - 04:09 pm
0
0
Knology isn't any better.

Knology isn't any better.

storiesihaveread
369
Points
storiesihaveread 11/22/11 - 05:42 pm
0
0
Knology in Grovetown is the

Knology in Grovetown is the pits. I dropped them went with Direct TV and AT&T so far happy with it paying less also.

wildman
1225
Points
wildman 11/22/11 - 05:52 pm
0
0
If the Comcast service is a

If the Comcast service is a representation of his leadership he should have been fired a long time ago. You wait forever to get someone on the phone then they will charge for the support. Getting them to your house is another story, sometime next week between noon and midnight. I think we will follow storieshaveread.

JimCox
7
Points
JimCox 11/22/11 - 05:57 pm
0
0
Super move for Knology, Abu

Super move for Knology, Abu is a great guy. I have been a Knology customer for years and my cable service and their customer service has always been great.

Vito45
-2
Points
Vito45 11/22/11 - 06:45 pm
0
0
Great guy? Can I expect my

Great guy? Can I expect my Knology rates to climb like they were doing with Comcast?

jbartley
619
Points
jbartley 11/22/11 - 07:36 pm
0
0
Abu is a very smart man and a

Abu is a very smart man and a great leader!

jbartley
619
Points
jbartley 11/22/11 - 09:33 pm
0
0
Abu is a hard working

Abu is a hard working volunteer in the community and Konolgy is lucky they hired him...

Fiat_Lux
16445
Points
Fiat_Lux 11/22/11 - 08:15 pm
0
0
If Abu, smart-great leader,

If Abu, smart-great leader, brings his Comcast ways with him, then Knology customers are going to have a lot more to complain about. Knology already is giving less and less programming for more and more costs.

I've been hearing that cable companies are about to go the way of the PDA with internet streaming and programming downloads. Wonder if that's accurate.

millymilly
110
Points
millymilly 11/22/11 - 09:51 pm
0
0
To resign from one company

To resign from one company and go with their competitor, speaks volumes about one's loyalty. Knology should see this and tread lightly. However, I'm sure they think they are getting a wonderful "smart man great leader".

allhans
24964
Points
allhans 11/22/11 - 10:15 pm
0
0
Smart man. Knology has been

Smart man. Knology has been super for our home. I have never regretted changing over from Comcast 3 years ago.

allhans
24964
Points
allhans 11/22/11 - 10:17 pm
0
0
I don't see this as a loyalty

I don't see this as a loyalty thing. I don't know of any one who would turn down a better opportunity if offered.

robaroo
884
Points
robaroo 11/22/11 - 10:22 pm
0
0
This looks like really bad

This looks like really bad news for Knology. Comcast is one of those companies that just doesn't care about the customer. Will Knology follow the same path?

I suspect now is the time to dump your Knology stock if you have any.

allhans
24964
Points
allhans 11/22/11 - 10:36 pm
0
0
Why jump the gun? Patience

Why jump the gun? Patience is a virtue or at least that's what I was taught. I can wait.
Who knows? Perhaps Knology will grow...After all, they did get the Ft Gordon contract or so I heard.

I think that one problem with Comcast is that they tried to grow too big, too fast. Real cheap deals and without the technical abilty to supply them.

allhans
24964
Points
allhans 11/22/11 - 10:38 pm
0
0
Another debate is over. How

Another debate is over. How many more?

JRC2024
10529
Points
JRC2024 11/23/11 - 08:03 am
0
0
I have received great service

I have received great service from Comcast at my home and office. Always friendly and willing to help if they could. It costs lot of money to run a place like that and the equipment isn't cheap. As employees want more and more pay and better benifits it will be reflecetd in the price of their services.

burninater
9943
Points
burninater 11/23/11 - 08:23 am
0
0
I have Comcast now, and in my

I have Comcast now, and in my former residence in another region of the U.S. Hate it, hate it, hate it. But guess what? They are the ONLY cable Internet provider option. Two cities, 800 miles apart, and in both cases my address was only covered by Comcast. People that think we live in a free market economy are delusional.

scoopdedoop64
2509
Points
scoopdedoop64 11/23/11 - 10:56 am
0
0
This concerns me because

This concerns me because Comcast is way more expensive and has bad customer service. If this is the way Abu developed Comcast then what is to say he will not do the same thing with Knology. Maybe he is a double agent sent to sabatoge Knology. :)

rocketserve
282
Points
rocketserve 11/23/11 - 12:47 pm
0
0
Do you people who are
Unpublished

Do you people who are complaining about Comcast's service really think that this guy, who was the GM over the LOCAL office, has anything to do with company wide policies, pricing and service for all of Comcast??? I am sure he has nothing to do with my Comcast office where I live in metro ATL, or someone who lives in Dallas TX who has Comcast. Just like he will have nothing to do with company wide policy regarding Knology. He is an employee of Knology just like everyone else is in that office on Wheeler Rd, and his job is to emplement the company policy that is decided on in their home office...not make pricing and policy decisions for Tampa FL, Sioux Falls SD or Lawrence KS. Do you people think that your local Wal Mart manager is responsible for roll backs in Omaha NE???

allhans
24964
Points
allhans 11/23/11 - 12:52 pm
0
0
I blame my problems on

I blame my problems on George W Bush.
{:-)

Let us hope that doesn't happen to Knology. They have great service, I think..I never have a need to call them. Now that ought to tell you something.

rocketserve
282
Points
rocketserve 11/23/11 - 01:29 pm
0
0
And I have Comcast in the ATL
Unpublished

And I have Comcast in the ATL area and I have no problems and it is THE only choice I have besides satellite, which is not really an option because of trees in my neighbors yard.

treetopyoung
3
Points
treetopyoung 11/23/11 - 05:24 pm
0
0
The thing is you are going to

The thing is you are going to have problems with any company you are with, but the thing about Comcast is that you wait hours at times on the phone to get to someone and then the service there is not that great. They do not have two hour windows for appointments like Knology does and I am not even sure if the calls are recorded, because if they were I am pretty sure alot of people would be fired from that place. I have had Knology for almost 7 years now and they are nice and friendly when I call. Knology is a smaller company, so yes they may not have as much as Comcast, but I know that I love my services. When ever I call I have no issues getting someone on the phone. As far as the grovetown customer I do know that Knology just took over Charter who switched to Cobridge for like 2 months and they are still trying to work out the area to get them up to date. It is not east taking over a company and getting the services up to date. I am an happy Knology customer. Thanks for the great service.

AugustaCableGuy
44
Points
AugustaCableGuy 11/24/11 - 01:26 pm
0
0
Nothing better to bring

Nothing better to bring attention to the cable business than something like this. I would just like to say that cable television is an option for all of us and if you don't want it, well then don't buy it. The problem is that everyone wants it all for free and that's not an option. LOL, at the roll back prices in Omaha. Somebody hire that guy!

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