Augusta Economy

More News | Fort Gordon | Plant Vogtle | Savannah River Site | Editor

Sitel hiring 150 people in Augusta

Wednesday, Oct. 26, 2011 4:07 PM
Last updated 4:12 PM
  • Follow Local Business

Augusta’s largest call center is on track to being back to 900 staffers by the end of the year.

Two new clients for Nashville, Tenn.-based Sitel have prompted a hiring spree for 150 employees for its Augusta center.

Between now and the end of November, the company needs to add 130 people to handle customer care service and technical support for an unnamed national wireless provider, and another 20 new hires for an unnamed financial services client, Sitel announced Wednesday.

“We’re actively recruiting,” said Phil Madden, the site director at Sitel. “We won additional business based on the performance of this site.”

Madden said the Windsor Spring Road facility will be close to capacity with the new employees.

Staffing levels at Sitel have been as high as 1,300 in the early 2000s and about 1,000 in 2006.

“We have a seasonal program that we’re doing that will end at the end of the year, but we’re looking to transition those folks that we’ve hired into permanent, full-time roles,” Madden said. “Depending on the direction of the client, we could be looking to hire more in the new year.”

Madden said employees hired for the financial client will undergo two weeks of in-house training. Those who will handle calls for the wireless carrier need four weeks of training, Madden said. The starting pay for the jobs is $8.50 per hour with the top being $10.50 over time.

Sitel has clients in the communication, financial and health care fields. Madden said Sitel operates three shifts in Augusta, covering 24 hours a day.

“We do see a lot of people at job fairs. We have a better recruiting engine and that is the billboards on Bobby Jones Expressway. And we have an employee referral program,” Madden said.

Madden said the company has a good flow of applicants, but finding the right people is the challenge. The company wants applicants with good customer service and computer skills. Previous sales and call center experience is a bonus, Madden said, with knowledge of the wireless and financial services industries preferred for respective positions.

Sitel has been in Augusta since 1999. The company has 52,000 employees in 121 customer centers in 26 countries.

The company has been in a hiring mode in October, announcing 120 positions for its facility in Andalusia, Ala., and 90 in Amarillo, Texas.

WANT A JOB

Candidates can apply online at Sitel’s “Careers” section at www.sitel.com.

Comments (12) Add comment
ADVISORY: Users are solely responsible for opinions they post here and for following agreed-upon rules of civility. Posts and comments do not reflect the views of this site. Posts and comments are automatically checked for inappropriate language, but readers might find some comments offensive or inaccurate. If you believe a comment violates our rules, click the "Flag as offensive" link below the comment.
bclicious
640
Points
bclicious 10/26/11 - 05:28 pm
0
0
YES! The recession is over,

YES! The recession is over, and Augusta is saved.

Cassandra Harris
-3
Points
Cassandra Harris 10/26/11 - 05:32 pm
0
0
Wow! 150 jobs starting at

Wow! 150 jobs starting at less than a dollar over minimum wage! I'm sure that will put a big dent in the recession!

bjphysics
36
Points
bjphysics 10/26/11 - 05:56 pm
0
0
Good work for young people;

Good work for young people; gotta start building that resume somewhere. At $17K/yr they won't pay income taxes and if it’s a couple that's $34K/yr; enough to start a life together.

We’ll give it a shot!

http://www.youtube.com/watch?v=5R_qnrezOZ8

InChristLove
22452
Points
InChristLove 10/26/11 - 06:23 pm
0
0
Good Point bjphysics. Every

Good Point bjphysics. Every little bit helps, especially for young people who have no job skills just getting out of high school. It's a start.

Would make someone a nice part-time job to go with another part-time job or for someone living at home going to college.

Vito45
-2
Points
Vito45 10/26/11 - 06:33 pm
0
0
Absolutely ICL; a good

Absolutely ICL; a good steppingstone for someone just entering the job market, and a good part-time or supplemental job for a student.

studmuffin1533
264
Points
studmuffin1533 10/26/11 - 08:48 pm
0
0
$8.50/hour and no benefits.

$8.50/hour and no benefits. Useless health insurance for a family of two will take at least one week's take home. That will leave the typical single mother about $500/month for rent, food and tats.

Riverman1
81245
Points
Riverman1 10/27/11 - 07:24 am
0
0
I was soooo happy to get my

I was soooo happy to get my first job making minimum wage. Honestly, I'll never forget it and how hard I worked. Cashing my check at the Piggly Wiggly on Fridays nights, standing in line with all the working men made me feel like one of them. Never mind I was only 17 and had lied to get my production type job in the factory. Congrats to the 150 who will find jobs there. I know they will be proud.

rocketserve
280
Points
rocketserve 10/27/11 - 08:52 am
0
0
I would like to ask all of
Unpublished

I would like to ask all of you who are complaining about making $8/hr, what are you qualified to do? I know it is probably easier for you to sit home and collect government checks for doing nothing while complaining about how the economy is bad. This is similar to a story I heard about from Colorado where a company had a job fair to hire 40-50 people, advertised how much the job would pay, set up about 20 interviews and 1 person showed up. You have to start somewhere people, not expect someone to pay you $40k a year to answer a phone.

rocketserve
280
Points
rocketserve 10/27/11 - 08:58 am
0
0
I just went to the website
Unpublished

I just went to the website and if some of you complaining would bother to look, they offer benefits after 90 day (like 90% of most companies do) incrimental raises after 90-180 days and then every year. I am also sure that if you are a good employee and go above and beyond, you will not be a regular phone jockey forever. If you show that you are worthy I am sure you could be up for promotions.

seenitB4
83988
Points
seenitB4 10/27/11 - 09:16 am
0
0
Ya gotta start

Ya gotta start somewhere....goodluck to the new hires..

Elberton Ga.also has a new plant coming in with about 200 jobs.
Slowly but surely the jobs are coming back.

RoadkiII
6445
Points
RoadkiII 10/27/11 - 02:49 pm
0
0
$8.50 isn't much. But it is

$8.50 isn't much. But it is $8.50 per hour above $0.00. While most would still qualify for some type of gimme program, at least they would be contributing to the fund with a job. And as others have said before, ya gotta start somewhere. I drive team. My per mile pay is almost 1/2 again what my team-mates pay is. The difference, I have been with the company over 10 years, he has been here less than 6 months.

ya-ya
83
Points
ya-ya 10/27/11 - 03:59 pm
0
0
If any company is looking for

If any company is looking for the "right people", they will most certainly have to raise the pay, especially if it caps at $10.50 "over time". Now I agree with you Roadkill and seenitB4 that $8.50 is better than NO DOLLARS AND NO CENTS but darn, how can a person that has a family and bills support themselves on this type of salary? Honestly, in this economy that type of pay is for someone just out of High School, in my opinion of course!

ya-ya
83
Points
ya-ya 10/27/11 - 04:05 pm
0
0
Like rocketserve said, you

Like rocketserve said, you can't expect a company to pay you $40k a year just to answer phones but on the same hand they can't expect someone to apply that's worth $40k a year either...IMO of course! Riverman1 I too was so proud of that check and the feeling of contributing to society in some small sort of way *sigh* These young people today have no drive, no desire to be better than the generation before them. They don't want to work for anything but expect everything.

Vito45
-2
Points
Vito45 10/27/11 - 05:20 pm
0
0
Ya-Ya, one has no business

Ya-Ya, one has no business with a family if all they are qualified to do is work the phones or assemble sandwiches at the sub shop. These are entry level positions for students, people working a second job, spouse working for supplemental income, and so on.

Now, if you are simply stating "this type job is not really helping unemployment", I agree; but it IS better than nothing, and they likely wouldn't hire someone worth $40K to begin with. They know that person is gone at the next opportunity whereas the entry level employee is more likely to stay awhile.

Back to Top

Top headlines

Coroner granted funds to offset transportation costs

The Richmond County Coroner's Office will get some relief now that it can access funds collected through a partnership with Georgia Regents Medical Center.
Search Augusta jobs