Augusta Economy

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247 Teleperformance USA jobs will be eliminated

Teleperformance USA just added 300 jobs in November

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Three months after nearly doubling the staff at its Augusta call center, Teleperformance USA said Friday that it is reversing course and will drop most of those gains.

In eight weeks, the company will begin to shed 247 positions, Mark Pfeiffer, the executive vice president of external communications, said in an e-mailed statement.

In November, the company added roughly 300 jobs to its center near Augusta Mall to serve a new line of business with one of its existing wireless telecommunication clients.

As to why it would begin mass layoffs April 24, Teleperformance officials would only say it was "a strategic move designed to better align resources."

"The center has been providing customer care services for a number of different clients. Teleperformance management emphasized that this decision is not a reflection of performance at the Augusta location," Pfeiffer wrote.

The company provides customer service representatives for other companies. Based in Utah, the company serves Fortune 500 companies such as Microsoft, Dell, Apple, AT&T and Priceline.

Teleperformance came to Augusta in summer 2008, locating in a 50,000-square-foot space in the former Waccamaw Building on Wylds Road behind the mall.

Company officials would not elaborate on where the positions would go. It has 10 U.S. locations.

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augusta citizen
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augusta citizen 02/25/11 - 08:50 pm
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This is too bad, not really

This is too bad, not really unexpected, but too bad. The overall economy is bad.

usapatriot
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usapatriot 02/25/11 - 10:41 pm
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Hey, we don't like "our" jobs

Hey, we don't like "our" jobs outsourced overseas. How about we ship all the jobs back to France? I'm sure the French would like them back.

AutumnLeaves
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AutumnLeaves 02/25/11 - 11:15 pm
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Headline should read 240

Headline should read 240 positionS, please.

corgimom
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corgimom 02/26/11 - 05:29 pm
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Love that booming Augusta

Love that booming Augusta economy!

They found someplace where competent people are making lower wages than Augusta employees. End of story.

you asked for it
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you asked for it 02/27/11 - 12:47 am
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With SRS laying off 1400 plus

With SRS laying off 1400 plus this one...lets see, the unemployment rate should go down at least 2% the way they will spin it!

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