Three months after nearly doubling the staff at its Augusta call center, Teleperformance USA said Friday that it is reversing course and will drop most of those gains.
In eight weeks, the company will begin to shed 247 positions, Mark Pfeiffer, the executive vice president of external communications, said in an e-mailed statement.
In November, the company added roughly 300 jobs to its center near Augusta Mall to serve a new line of business with one of its existing wireless telecommunication clients.
As to why it would begin mass layoffs April 24, Teleperformance officials would only say it was "a strategic move designed to better align resources."
"The center has been providing customer care services for a number of different clients. Teleperformance management emphasized that this decision is not a reflection of performance at the Augusta location," Pfeiffer wrote.
The company provides customer service representatives for other companies. Based in Utah, the company serves Fortune 500 companies such as Microsoft, Dell, Apple, AT&T and Priceline.
Teleperformance came to Augusta in summer 2008, locating in a 50,000-square-foot space in the former Waccamaw Building on Wylds Road behind the mall.
Company officials would not elaborate on where the positions would go. It has 10 U.S. locations.