Company promotes 2 managers

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There's a changing of the guard at Knology of Augusta. Mike Adams, who has served as general manager for 10 years, has been promoted to general manager of Knology in Huntsville, Ala., said Tony Palermo, the vice president of marketing at the cable company.

Adams came to Augusta when the local Knology franchise started in 1998 and left briefly to start the franchise in Knoxville, Tenn. He returned to Augusta and has served as the general manager for eight years, Palermo said.

Knology of Augusta has appointed Jason Clabo as the new general manager. Clabo has served as general manager for the office in Knoxville for 10 years.

"They were both promoted due to their quality of work to larger markets," Palermo said. Their promotions were based on "their work ethic, track records of management and customer service commitment."

Clabo will oversee the day-to-day operations in the Augusta division. He is a graduate of the University of Tennessee, where he received his bachelor's degree in business administration.

"We are extremely pleased to have Jason with us, as we are aware of his excellent performance in serving Knology of Knoxville for many years," Palermo said. "We look forward to what aspects of management he will bring to the division and know he will keep with the standards ... to which Augusta employees and customers are accustomed."

Knology Inc, based in West Point, Ga., provide interactive communications and entertainment services, including digital cable TV, local and long-distance digital telephone service and high-speed Internet.

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kmb413
533
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kmb413 02/07/11 - 11:19 am
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Maybe they could improve

Maybe they could improve their cable service now. When Knology started they were the latest and greatest, but they have made no improvements since then.

Sargebaby
4693
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Sargebaby 02/07/11 - 11:23 am
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Really? So, tell me about

Really? So, tell me about Comcast, how good are they?

OhWell
326
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OhWell 02/07/11 - 11:30 am
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Knology sucks today. It is

Knology sucks today. It is like snail mail at my house.

dani
13
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dani 02/07/11 - 11:36 am
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I love my Knology. I have

I love my Knology. I have Internet and cable and I never have problems, or not that I recall. I live in West Augusta, Forest Hills and many of my neighbors that once had Comcast has changed over, don't know why, prices I think.

CoastalDawg
125
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CoastalDawg 02/07/11 - 11:38 am
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I don't have experience with

I don't have experience with Knology; I do have experience with Comcast which is in the process of "rebirth" with Xfinity; their "new" image needs to include some new blood in their customer service department and if they are going to continue it, some new information for their online chat. At least Knology gives Augustans some competition in the cable business; many other cities have only Comcast and that company does what it wants because it can. And now the FCC has handed over NBC Universal, creating a near monopoly in certain areas.

bdouglas
5777
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bdouglas 02/07/11 - 12:05 pm
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How is going from Augusta

How is going from Augusta (~550,000 people in the metro area) to Huntsville (just over 400,000 people in the metro area) considered a promotion? And Knoxville (over 650,000 in metro area) to Augusta isn't really a promotion for the new guy either. I don't get it...

Elanor
0
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Elanor 02/07/11 - 12:15 pm
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In order to make comparisons

In order to make comparisons like that, the subscriber numbers would be necessary. In the Augusta area for example, Comcast had a big lead head-start already when he took over.

bdouglas
5777
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bdouglas 02/07/11 - 12:26 pm
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Good point. I was thinking

Good point. I was thinking more of market size than subscriber base.

kmb413
533
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kmb413 02/07/11 - 12:32 pm
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I don't recall saying

I don't recall saying anything about Comcast, but since you asked...I think they need improvement too, but are the better choice IMO.

robelenj
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robelenj 02/07/11 - 12:34 pm
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I think if you read the

I think if you read the article you will see he left to start the Knoxville franchise.

faithson
5527
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faithson 02/07/11 - 12:49 pm
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competition helps keep both

competition helps keep both companies a lot more responsive than other markets where only one provider has the market, ask my mother in FL, Time Warner is the only provider for her.

kmb413
533
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kmb413 02/07/11 - 12:50 pm
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Time Warner is horrible!!!

Time Warner is horrible!!!

badboytoys
1
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badboytoys 02/07/11 - 01:23 pm
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I never could deal with the

I never could deal with the idiots at comcast they break alot of laws and get by with it.I now use openrange.net i'm satisfied so far and the customer service is excellent.They really care about their customers.

jones255
0
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jones255 02/07/11 - 01:45 pm
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I've been with Comcast since

I've been with Comcast since the time they were Jones Intercable. 1987 to be precise. I think that they have a basically good product. The real problem I have with them is that they treat me like I don't know anything. They assume that I have not already reset my cable modem, including pulling the battery. You no longer get to speak with an Augusta person anymore -- only Florida. We had a system problem in Evans on Friday, but Florida did not know about it. I have everything with Comcast. When I called Friday night, they could have a tech see me on MONDAY! Once the problem was corrected locally, they canceled my ticket. The left hand doesn't know what the right hand is doing. They are not keeping the older neighborhoods up to date. The digital migration is finding all kinds of holes in the old wiring.

happychimer
19537
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happychimer 02/07/11 - 02:29 pm
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I rarely have a problem with

I rarely have a problem with Comcast. If cable, phone, or internet go out, I call and report it. The last time I called, they said there was an outage in my area, and they had it back on in just a few minutes.

Just My Opinion
6262
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Just My Opinion 02/07/11 - 06:40 pm
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I started with Knology when

I started with Knology when the guy who sold me on it said they had a channel that was all-college-football-all-the-time (no, not ESPN Classic). It was a great channel! Then, about a month after I started with Knology, the stupid channel folded up and went off the air!! Stayed with Knology though. Both Knology and Comcast have their problems, let's be honest. However, the main complaint I hear from people who have Comcast is the price! And, from what these people say (so I don't know if it's absolutely true or not), they keep going up and up in price. Well, Knology ain't the cheapest thing going, let me tell you!

TrukinRanger
1748
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TrukinRanger 02/08/11 - 05:32 am
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Knology needs to focus on
Unpublished

Knology needs to focus on exapansion into more neighborhoods!!

GuyGene
1483
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GuyGene 02/08/11 - 10:23 am
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Right, TrukinRanger - it

Right, TrukinRanger - it would help if both Knology and AT&T DSL would expand into more areas. The only choice I have now for broadband is Comcast. AT&T fiber optic fiber cable is 1/2 mile from my house, but they have yet to activate it, and they laid the cable about 3 years ago. I have heard good things about fiber optic DSL. Anyway, maybe it would help if some of us wrote the FCC asking them to push for us a little; I have heard that writing them (I think it is FCC?) can put a fire under these companies...

scoopdedoop64
2488
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scoopdedoop64 02/08/11 - 08:08 pm
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While I do believe Knology

While I do believe Knology needs to expand I can say that I have no problem with their service. it is plenty fast enough for me. It is a lot cheaper than comcast. My father had comcast and he was always having some problem but to each his own. At least we have 2 companies here that can have competition and keep the price down. Comcast seems to always be raising their prices.

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