Centers brighten job picture

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Training has begun for 26 new employees at the Convergent ERS facility on Stevens Creek Road.

Trainers Barbara Bennett (left) and Douglas Dishmond work with customer representative Necole Ramsey during a training session at Convergent ERS, a call center on Stevens Creek Road in Augusta. The Atlanta-based company hopes to employ 400 people locally by the end of 2011.   Zach Boyden-Holmes/Staff
Zach Boyden-Holmes/Staff
Trainers Barbara Bennett (left) and Douglas Dishmond work with customer representative Necole Ramsey during a training session at Convergent ERS, a call center on Stevens Creek Road in Augusta. The Atlanta-based company hopes to employ 400 people locally by the end of 2011.

An additional 23 are expected to begin training Monday to learn how to handle calls and questions from customers for the company, which collects bills for wireless companies and utilities.

"We're well on pace to get to that 140-, 150-person mark by the end of the year that we targeted," site manager Bob Nelson said.

If all goes as planned, the Atlanta-based company will employ 400 people by the end of 2011.

Training lasts about 4 1/2 weeks now but will be extended to 61/2 weeks this fall for later hires, Nelson said.

"It basically introduces our agents to the client system and the client expectations with how they want their clients dealt with and treated," he said.

Several customer service centers such as Convergent have come to Augusta in recent years, promising to increase job totals as they settle into the community.

In 2007, T-Mobile opened its Augusta customer service operations, saying it eventually planned to hire 750 people. By the end of 2009, about 400 employees were working at the call center, according to the Development Authority of Richmond County's most recent employment statistics.

Teleperformance opened in 2008, promising 325 jobs. The company is still hiring for positions such as pharmacy technicians to help with calls, and it was employing about 100 people at the end of 2009.

Automatic Data Processing came to Augusta in 2008, saying it planned to hire 1,000 workers once fully operational. By the end of 2009, it had about 600 workers, according to the development authority.

A spokeswoman for ADP said the company does not comment on employee numbers or hiring plans for specific facilities. Representatives from T-Mobile and Teleperformance did not return calls seeking more recent information.

Nelson said Convergent has had a good response from people searching for jobs, and the company will schedule an appointment with a recruiter for people who seem like they might be a good fit.

Want a job?

- Employment applications can be e-mailed to Lindsey Thorne, HR recruiting manager, at LThorne@ConvergentERS.com.

- Call Manfred Edelmann at the Augusta Career Center at (706) 721-5796.

- Check the career section of the Convergent Web site at www.convergentusa.com/Corp/careers/workenv.php.

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OhWell
326
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OhWell 08/25/10 - 06:26 am
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Call Manfred Edelmann as I

Call Manfred Edelmann as I did and you may get a call back but I never did after leaving 3 messages. The Department of Labor has already selected their "chosen" employees before we are aware the opportunity is there on most of these jobs.

NotReallyGA
0
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NotReallyGA 08/25/10 - 06:34 am
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Obama get's no credit for

Obama get's no credit for this NONE.

disssman
6
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disssman 08/25/10 - 07:32 am
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Key words missing from this

Key words missing from this fine article are; full time employees, wages being paid, benefits being paid. It does talk about the great opportunities, but the real tale is in the second to last paragraph. And I agree with NR GA, the President gets no credit for these companys nor their refusal to discuss employee benefits or hours.

tia31
16
Points
tia31 08/25/10 - 10:43 am
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Wow! Did I miss the

Wow! Did I miss the president's visit. Wasnt aware that he came to Augusta and recruited a company. Guess my head was too far above the sand and missed it.

countyman
20232
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countyman 08/25/10 - 11:59 am
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The CSRA needs every job we

The CSRA needs every job we can get.....

Cadence
219
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Cadence 08/25/10 - 01:54 pm
0
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This sounds like good news

This sounds like good news for the unemployed in our city. Every little bit helps.

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