Knology call center to bring 120 jobs

  • Follow Local Business

A new customer service center on Wheeler Road will bring more than 100 jobs to Augusta.

Knology held a groundbreaking ceremony Thursday for the 26,000-square-foot facility, one block from its business office on Wheeler Road.

The cable television, Internet and telephone company has started laying the foundation and will begin adding vertical steel beams in two weeks, said Rodger Johnson, the chairman and CEO of Knology.

"We're very committed and very aggressive in terms of moving this thing forward. We anticipate that we will finish by the end of the year," Mr. Johnson said. "It's perfect in terms of the visibility on the street. Our division office is down the road, so the location is just superb."

The $3.5 million facility at 3664 Wheeler Road is "a great win for Knology and a great win for Augusta," said Sue Parr, the president of the Augusta Metro Chamber of Commerce.

Upon completion, the call center will have 400 employees. Knology's existing call center on NW Frontage Road has 280 workers, and Knology plans to hire about 120 new employees, according to the company.

Mr. Johnson said that Knology searched for a new location for two years. Augusta competed with other cities in Georgia, South Carolina, South Dakota and Alabama.

The project will receive $80,000 in special purpose local option sales tax funds, said Walter Sprouse, the executive director of the Development Authority of Richmond County.

When the company initially decided to put a customer center on NW Frontage Road in Augusta, Mr. Johnson said he was told it "would never fill the building." The call center has since expanded to three floors, Mr. Johnson said.

"Knology and Augusta have kind of grown together over the last 10 years. We've seen wonderful things happen here," he said.

Reach LaTina Emerson at (706) 823-3227 or latina.emerson@augustachronicle.com.

Comments (13) Add comment
ADVISORY: Users are solely responsible for opinions they post here and for following agreed-upon rules of civility. Posts and comments do not reflect the views of this site. Posts and comments are automatically checked for inappropriate language, but readers might find some comments offensive or inaccurate. If you believe a comment violates our rules, click the "Flag as offensive" link below the comment.
imdstuf
10
Points
imdstuf 07/17/09 - 10:31 am
0
0
Yay, Augusta is getting more

Yay, Augusta is getting more $10 or less an hour call center jobs. Woohoo!

CallMeOpinionated
0
Points
CallMeOpinionated 07/17/09 - 11:11 am
0
0
imdstuf, you are an idiot.

imdstuf, you are an idiot. $10 an hour, if that is the wage, is better than nothing. More jobs in the area is FAR BETTER than losing jobs as is the norm lately.

HillGuy
8
Points
HillGuy 07/17/09 - 01:38 pm
0
0
In Disgusta, $10 an hour is

In Disgusta, $10 an hour is like $20 an hour elsewhere.

demented dave
0
Points
demented dave 07/17/09 - 03:33 pm
0
0
HillGay, seems you can't post

HillGay, seems you can't post anything without insulting someone... this time it's the whole community. If you think Augusta's so disgusting, move back to whatever armpit of the country you're from.

DuhJudge
206
Points
DuhJudge 07/17/09 - 03:38 pm
0
0
Do not berate any wage. The

Do not berate any wage. The unemployment rate in Georgia is almost 10%. Hope you don't end up making that number go up.

HillGuy
8
Points
HillGuy 07/17/09 - 03:39 pm
0
0
Ah I see our favorite little

Ah I see our favorite little garden troll is back online.

HillGuy
8
Points
HillGuy 07/17/09 - 03:41 pm
0
0
The fact is maybe $10 is not

The fact is maybe $10 is not alot in most cities but it is alot in Augusta. Most people could not live on $10 an hour is cities like Chicago, New York or even Atlanta.. but in Augusta that $10 an hour would be like earning close to $20 an hour in those other places.

sueboo418
37
Points
sueboo418 07/17/09 - 04:27 pm
0
0
$10 an hour at a call center

$10 an hour at a call center is a whole lot better than minimum wage at McDonald slinging burgers!!!!

longtimegone
0
Points
longtimegone 07/17/09 - 04:34 pm
0
0
When I was employed at

When I was employed at Knology in 1999, the starting wage for call center employees was $10.50 an hour. I would hope that in ten years they have adjusted that for inflation a little.

concernmom
403
Points
concernmom 07/17/09 - 06:40 pm
0
0
Hey, has anyone seen the

Hey, has anyone seen the movie "Office Space"? Augusta...land of the cubicles...and call centers! Oh well, at least we have job openings, right?

HillGuy
8
Points
HillGuy 07/17/09 - 07:12 pm
0
0
Maybe we can rename Augusta

Maybe we can rename Augusta Little India.

MissSW AUG Girl
0
Points
MissSW AUG Girl 07/20/09 - 08:43 pm
0
0
HillGuy quite complaining,

HillGuy quite complaining, leave augusta, and go live in all these places that you say have higher wages. The difference between Augusta and all of the bigger cities is the cost of living. Of course Atlanta and New York Have higher wages. The have more big business companies investing in them. We get paid here the amount that fits the economy here. So unless you plan on doing something to change it shut up, keep all your negative comments to yourself, and move to a bigger city if you're really so into what they have.

ABeeCee1
0
Points
ABeeCee1 07/21/09 - 08:03 pm
0
0
Dear posters: Just where did

Dear posters: Just where did this $10 wage figure come from? I didn't see it in the story, just in first post.

Back to Top
loading...
Top headlines

City inspectors look to demolish Goodale House

Rob Sherman, director of Augusta's License and Inspection Department, said his staff plans to ask a State Court judge in early 2015 to order the endangered property, which was built in 1799 and is ...
Search Augusta jobs