It will open the customer care center by Aug. 1 in the former Mike’s Furniture store on Bobby Jones Expressway and expects to create the 400 jobs within the next five years, Urban Outfitter’s contact center director, Bryan Whitney, said in a news release.
Employees will field calls from customers placing orders and seeking service assistance.
Urban Outfitters is a specialty clothing and lifestyle company with a strong online presence and stores throughout the United States, Canada and Europe. The company also owns the Anthropologie, Free People, Terrain and BHLDN brands.
Urban Outfitters has operated a call center in Trenton, S.C., since 2005.
The company’s decision to open its call center in the 40,000-square-foot Martinez storefront was aided by Columbia County’s new “opportunity zone” designation, which applies to a commercial corridor off Bobby Jones Expressway and Washington Road where older buildings coexist with new construction.
“This is the first business to take advantage of the opportunity zone,” said Robbie Bennett, the executive director of Columbia County’s Development Authority. “I think as we move forward the opportunity zone will play a big impact in companies coming here.”
The zone offers state tax credits for businesses relocating or expanding in the area. Companies that create at least two jobs receive a tax break of $3,500 for each position developed. It took nearly two years before the development authority received approval for the zone from the Georgia Department of Community Affairs.
“Securing Urban Outfitters was a team effort that included business leaders, the development authority, Columbia County government and the state of Georgia,” said development authority Chairman Mark Wills in a statement. “Urban Outfitters is a great addition to the corporate community of Columbia County. They are a high-quality company that will be a strong asset for many years to come.”