Walmart greeters shift from doors

Tuesday, Jan. 31, 2012 1:08 PM
Last updated 6:50 PM
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The next time shoppers visit a Walmart store, they can expect some changes.

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Starting in February, Walmart's day greeters will no longer take on additional duties such as tagging returns and cleaning shopping carts. Greeters will also move back 10 to 15 feet into the store so they are available to answer shoppers' questions, a Walmart spokeswoman said.  FILE/ASSOCIATED PRESS
FILE/ASSOCIATED PRESS
Starting in February, Walmart's day greeters will no longer take on additional duties such as tagging returns and cleaning shopping carts. Greeters will also move back 10 to 15 feet into the store so they are available to answer shoppers' questions, a Walmart spokeswoman said.

Starting in February, Walmart is adjusting the duties of its day greeters. Instead of having to multitask with tagging returns, cleaning and prepping shopping carts, and greeting customers, greeters will now give shoppers their undivided attention, Walmart spokeswoman Ashley Hardie said.

“We’re removing those responsibilities so they can focus on the customer,” Hardie said.

Also, rather than standing near the doors, the greeters will move back 10 to 15 feet into the store, she said.

“That allows them to welcome customers who are coming into the store, as well as be able to assist customers who are shopping who may have a question about where a product’s location is,” Hardie said.

In September, Walmart ended its overnight greeter program from 10 p.m. to 7 a.m. to make better use of its resources, Hardie said.

“We’re refocusing our efforts during the overnight shift on restocking shelves for those who may shop overnight or in the early morning,” Hardie said.

Walmart still has greeters during its first and second shifts, but Walmart has reallocated its resources during the night shift. The overnight greeters were given the chance to apply for other positions such as inventory stockers and cashiers, she said.

“Our customers were telling us we could better serve them by having products on the shelves whenever they choose to shop with us or having cash registers open whenever they’re there to check out,” Hardie said.

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buddyg
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buddyg 01/31/12 - 02:06 pm
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The greeters at the Wal mart

The greeters at the Wal mart in Evans are one of the best things the store has to offer besides the other people who work there.

David Parker
7923
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David Parker 01/31/12 - 03:04 pm
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From what I read, they

From what I read, they removed them from their role of multi-tasking to a role,

“That allows them to welcome customers who are coming into the store, as well as be able to assist customers who are shopping who may have a question about where a product’s location is,” Hardie said.

uhhhhhh......huh?

madgerman
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madgerman 01/31/12 - 05:56 pm
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So now I guess they won't be
Unpublished

So now I guess they won't be "tagging returns, cleaning carts and greeting customers". I mean after all Their words were : we're removing those responsibilities so they can focus on the customer". Welllll just who is going to do those duties now if not the greeters who have been refocused? Obviously if the workers sere fired and offered other jobs, then the requirement was eleminated. Don't you just love how a big business can mince words and play with peoples lives when there is no union to express the concerns of employees. Just a further note for Cashiers. If they can do it to greeters, maybe you are next - just look at the self check out lines.

seenitB4
93929
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seenitB4 01/31/12 - 06:11 pm
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How much money does a walmart

How much money does a walmart greeter make....maybe I can handle that job :)

corgimom
36848
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corgimom 01/31/12 - 06:51 pm
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Yeah, and if the shelf is

Yeah, and if the shelf is empty of a product, and you ask them to go back in the stock room and look for additional items, they all say- all of them- "If you don't see it, then we're out of stock" when you know DARN WELL that can't be true! Who would believe that their stock room is totally empty?

Either that, or they are out of stock of something for weeks on end- for a store that supposedly has the best retail distribution system ever. designed.

Their customer service still has a long, long, long way to go before I consider it adequate. I rarely go there anymore, I've had it with them.

corgimom
36848
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corgimom 01/31/12 - 06:52 pm
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All of the Walmart greeters

All of the Walmart greeters I've ever seen are elderly people- who aren't in any physical shape to be inventory stockers or cashiers.

TrulyWorried
16067
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TrulyWorried 01/31/12 - 10:22 pm
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I remember the grand openings

I remember the grand openings of WalMart - Welcome - "Made in America" - that sure isn't true any more. I personally can do without WalMart - do not and never have liked the way they treat their personnel.

Techfan
6461
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Techfan 02/01/12 - 06:35 am
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Once Sam died, the heirs

Once Sam died, the heirs quickly did away with the "Made in America" products.

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