Rick's Paint & Body Shop is thriving at its three locations

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For Rusty Campbell, business couldn’t be better.

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Rusty Campbell, owner of Rick's Paint and Body Shop talks with employee Tim Byrne. Campbell says business is booming at store locations on Bobby Jones Expressway, Mike Padgett Highway and Washington Road.  Jackie Ricciardi/staff
Jackie Ricciardi/staff
Rusty Campbell, owner of Rick's Paint and Body Shop talks with employee Tim Byrne. Campbell says business is booming at store locations on Bobby Jones Expressway, Mike Padgett Highway and Washington Road.

The owner of Rick’s Paint & Body Shop, with locations at 251 Bobby Jones Expressway, 3102 Mike Padgett Highway and 4750 Washington Road, is having a banner year.

“In the last year and a half, we’re just short of doubling our gross sales,” Campbell said. “It’s a combination of a lot of things. The stars are just lined up. A lot of it you can’t pinpoint. It’s the result of years of hard, determined working and realizing what our customers need: a car fixed properly, they want it back quickly and they want to be treated professionally and with courtesy.”

Campbell purchased Rick’s Paint & Body in September 1990 from Rick Huff. He was working for Huff before Huff decided to retire and sell the business to him. He started out running the shop on Gordon Highway and worked his way up to run the business on Bobby Jones Expressway.

The Martinez shop handles heavy collision repairs. To meet business growth, Campbell has built a larger, high tech body shop and plans to expand the administrative and estimating areas.

Based on customer demand, Campbell opened a pilot program for a concierge shop in the last few weeks on Washington Road in Evans. The location performs detailing, small repairs and estimates.

“As it grows, we’ll build a facility to suit the demands of the customers. We weren’t ready to build a world-class facility in today’s market. We didn’t want to stretch ourselves too thin. I like to take small steps. That way I can make sure they will be solid steps,” Campbell said.

Campbell and his estimators work about 12 hours a day with no lunch break. Racing against the clock is the nature of the business. Customers and insurance companies want vehicles returned as soon as possible.

“It takes a sense of urgency to compete in the collision industry today. No two wrecks are identical, and there is quite a lot that goes into fixing a car. You’re repairing the second biggest investment that some people will ever make. For some people, the biggest,” Campbell said.

Before taking the job at Rick’s, Campbell was a part owner of a high performance recreational/race boat company in Tennessee. For about 20 years, Campbell raced boats throughout the country and even internationally in Canada, France, the Dominican Republic and South Africa.

However, Campbell eventually tired of the trek back and forth to Tennessee and his family didn’t want to move, so he started looking for a job closer to Augusta. He landed a job at Rick’s.

“You don’t mind working for a goal if you’re getting a positive result. We’ve been blessed with a very positive result. It’s amazing how much has changed here in the last two years,” he said.

RUSTY CAMPBELL

Title: Owner of Rick’s Paint & Body Shop

Born: May 11, 1957 in Augusta

Education: studied at University of Georgia and Augusta State University

Family: wife, Patricia; and children, Jason, Katie and Meredith; five grandchildren

Hobbies: golf, saltwater fishing

Comments (8) Add comment
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seenitB4
87023
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seenitB4 09/26/11 - 10:30 am
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Some work 12 hours a day w/o

Some work 12 hours a day w/o a lunch break...wow...where do you find workers like that?

dougk
3
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dougk 09/26/11 - 05:56 pm
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In the slave states.
Unpublished

In the slave states.

Pu239
284
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Pu239 09/26/11 - 06:30 pm
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You find workers like that
Unpublished

You find workers like that where compensation is based on productivity..

Discussionstarter
495
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Discussionstarter 09/28/11 - 08:31 am
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The comment about the 12

The comment about the 12 hours did NOT impress me. What other kind of labor laws are being violated?

justthefacts
21763
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justthefacts 09/28/11 - 09:10 am
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0
Working 12 hrs a day is not

Working 12 hrs a day is not that unusual. Millions of workers do it.

seenitB4
87023
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seenitB4 09/28/11 - 09:26 am
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I have worked 16 hours in a

I have worked 16 hours in a single shift & more but I did have a break... hubby has stayed on the job all weekend in his working days...that is what the job calls for in emergency situations.....

Vito45
-2
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Vito45 09/28/11 - 09:41 am
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0
Discussionstarter Wednesday,

Discussionstarter
Wednesday, Sep. 28 8:31 AM
"The comment about the 12 hours did NOT impress me. What other kind of labor laws are being violated?"

What labor laws are being violated? Be prepared to quote the statute, don't speculate.

Cassandra Harris
-3
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Cassandra Harris 09/28/11 - 09:48 am
0
0
I would hate to be the

I would hate to be the customer that was having my car worked on at the end of the 12 hour shift with no break. Not a good advert for the business. Perhaps the article meant to imply that it was only the owner? Meanwhile, until I find that labor laws are not being broken, I will not be giving this place my business.

justthefacts
21763
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justthefacts 09/28/11 - 09:58 am
0
0
Apparently, they are not in

Apparently, they are not in need of any more business.

rickspb
0
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rickspb 09/28/11 - 07:07 pm
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He was referring to the sales

He was referring to the sales people up front. The staff up front is there all day to keep up with current business. The technicians who work on the cars take breaks and take lunch break everday. As for new business, it is always accepted.

Pu239
284
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Pu239 09/28/11 - 06:11 pm
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Reading for comprehension is
Unpublished

Reading for comprehension is highly overrated....

Vito45
-2
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Vito45 09/28/11 - 07:39 pm
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http://www.dol.gov/dol/topic/

http://www.dol.gov/dol/topic/index.htm Here is the DOL site if anyone wants to show me what law is being broken with the estimators working all day with no breaks.

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