Hudgens directs insurers to exercise leniency regarding premium payments because of hurricane

Insurance Commissioner Ralph Hudgens has issued a directive to insurance companies to exercise leniency in dealing with Georgia residents that may experience difficulty paying their premiums due to Hurricane Irma.

“I expect insurance companies to be compassionate and understanding when so many of their policyholders’ lives have been severely disrupted,” Hudgens said in a department news release. “This includes premium payments and non-renewal notifications.”

Hudgens directs insurers to provide relief to Georgia policyholders, including exercising leniency where premium payments may appear tardy due to the disruption of services as a result of the hurricane. Likewise, insurers that have or will process lawful cancellation or nonrenewal notices during the time in which Georgia is in a State of Emergency are encouraged to ensure that policyholders impacted by legal adverse underwriting decisions have sufficient time to address their insurance needs, the release states.

Georgians who need help with late payment issues, or who have questions or problems regarding insurance, can call Hudgens’ Consumer Services Division at 1-800-656-2298. Phones are answered from 8 a.m. to 6 p.m. Monday through Friday.

Directive 17-EX-7 can be found at www.oci.ga.gov

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