Georgia Power customers preferring to make payments at the company’s local offices will soon have to consider alternative methods. Holly Crawford, a spokeswoman for Georgia Power, said the company will close offices statewide Oct. 12.
“Over the past couple of years our payment transactions from our customers have shifted from these traditional business offices to online, mobile and our authorized payment locations,” she said.
Crawford said 70 percent of customers have been consistent with using these methods and can continue to use them to make payments after offices are closed.
Those offices closing locally are at 1607 Walton Way in Augusta and 4224 Lock Road in Evans.
Russell Williams, who said he finds the Augusta location convenient, said the closing is upsetting.
“I might have to go online billing,” he said. “I don’t like to do that, you know, this was convenient and I really don’t know where to go after this.”
Crawford said customers can choose to make payments over the phone, online or can visit authorized locations such as Publix, Walgreens or Rite Aid.
Augusta resident Katasha Williams said she found the Augusta office a suitable place to make payments.
“I’m mad because it is conveinence and when I go to Kroger I have to go way on Washington Road to pay it,” she said. “That’s a long way to pay a bill.”
However, customers are not the only ones who will be affected by the closings. Crawford said 300 employees will be affected.
“Many of those employees have the opportunity to stay with the company but there is an overall reduction of 100 positions out of those 300,” she said.
Crawford said the employees will have the option of choosing between a severance package or job placement assistance.
“We’ve been working really closely with those affected employees,” she said, “and it’ll be based on their years of service with the company.”