Comcast will close Augusta call center

Comcast will shut down its Augusta call center in May.


The nationwide cable and internet company filed a mass layoff notice Monday with the Georgia Department of Labor.

The Worker Adjustment and Retraining Notification said the layoffs would begin between May 3 and May 16.

The notice said 79 employees will be affected, but Shannon Dulin, the senior manager of government and regulatory affairs, said the actual number is 68.

The notice doesn’t specify why the layoffs will occur, but Dulin said the call handling for sales, retention, repair and billing will be moved to seven other Comcast customer centers in Illinois, Indiana and Southern states.

“That is part of our ongoing effort to provide more specialized customer support,” Dulin said.

In 2001, Comcast opened its River Shoals Drive office to accommodate its entire Augusta operation, which had been spread around to four facilities.

There are 244 employees at the facility, but only the call center employees are affected, Dulin said.

“We’re not reducing employment numbers in the region. We’re encouraging employees to apply for other open jobs,” Dulin said.

Comcast has 3,600 employees in Georgia and has a regional headquarters in Atlanta.

“We will be working with each of our displaced employees to consider them for other positions,” Dulin wrote in the mass layoff letter. “If affected employees do not successfully transfer to another job within Comcast, they may be entitled to severance benefits.”

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