The electronic system that allows welfare recipients to buy food with their benefits went down across Georgia on Saturday, including at stores in Augusta.
A manager at the Kroger store on 15th confirmed the problem locally.
The Electronic Benefits Transfer system that lets people spend their Supplemental Nutrition Assistant Program benefits with payment cards was not working in many states and affected many stores.
It is not just Kroger,” spokesman Glynn Jenkins told The Atlanta Journal-Constitution. “In metro Atlanta, it doesn’t matter what retailer you are – the system is down.”
“I can’t tell you why or how or anything because we can’t get any information,” Jenkins said. “I’m not sure if this is related to the government shutdown or what. We are unable to get information just like consumers are unable to get information at this time.”
Publix also reported troubles Saturday, the AJC reported.
“We are experiencing a problem processing EBT for Alabama- and Georgia-issued cards,” Brenda Reid, a media and community relations manager for Publix Super Markets, said in an email to the Atlanta newspaper. “Our information systems team is actively working to correct the problem.”