Fan complains of bullying in ticket line

Tuesday, June 28, 2011 6:55 PM
Last updated Thursday, June 30, 2011 1:04 PM
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The front of the line at James Brown Arena may be more clearly marked after a Sugarland fan said he was “bullied and publicly berated” by staff the morning concert tickets went on sale.

“I have never (before) seen, nor experienced what happened to me on Friday, March 11,” said Jeff Morgan, who described himself as an avid concertgoer “very familiar” with the process of obtaining tickets, both online and at the box office.

Morgan said after getting in line before 6 a.m. to obtain good seats, he was approached by an angry mob that informed him they’d slept in their cars, that they were first in line, and that the line actually began somewhere else. Ordered by staff to go to the back of the other line or be arrested, Morgan said he submitted to police, who informed him he was on private property and had to comply, but did not arrest him.

After contacting a upper-level manager with Global Spectrum, the private firm contracted to manage city-owned James Brown Arena and Bell Auditorium, as well as members of Augusta-Richmond County Coliseum Authority, Morgan said he wanted only for the policy regarding line formation be stated and marked, that General Manager Monty Jones be reprimanded, and that Morgan receive four tickets to the sold-out Sugarland show.

Authority Chairman Cedric Johnson said during today’s coliseum board meeting that the line’s starting point will be marked, but that concerns about Jones were “a personnel issue, and that’s where it’s going to be.”

After Morgan left the meeting, however, Johnson said Morgan’s complaint was the only one he’d heard about Global Spectrum. Others on the board agreed. “If you’ve got a problem, at least it’s because you have too many people coming,” treasurer David Hogg said.

Despite numerous sold-out shows the facilities’ financial picture wasn’t all rosy, according to information presented by authority accountant Brenda Carroll. A year-to-date loss of just $162,000 appears less significant due to a recent infusion of hotel-motel tax revenues that, while a “windfall” now, won’t always be available, Carroll said.

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proudgunowner
148
Points
proudgunowner 06/28/11 - 07:26 pm
0
0
Sleeping in your car is NOT
Unpublished

Sleeping in your car is NOT standing in line. Why not sleep in your bed and home and then claim that you were really there "first"? Only those actually STANDING or SITTING in a spot at the ticket office and then lining up in an orderly fashion are actually "in line". This guy got a bum deal and I hope he gets the four tickets.

OhWell
326
Points
OhWell 06/28/11 - 07:35 pm
0
0
I am glad he took the time to

I am glad he took the time to complain, I am not an avid concert goer but when I have visited the box office to buy tickets it was if the staff were doing me a favor not the other way around (my revenue helps pay their salary). God forbid you ask to show you where the available seats are.

Just My Opinion
5267
Points
Just My Opinion 06/28/11 - 07:58 pm
0
0
Yeah, the folks at the Civic

Yeah, the folks at the Civic Center blew this one! Like proud said above, sitting in your car is NOT the same as standing in line. Never has been that way ANYWHERE I've ever been to get tickets. That's a pretty stupid "rule" if the Civic Center is going to allow that. If you're in line, you know just by looking at it, where everyone "stands" as far as getting tickets and in what order. This guy deserves some tickets. He may need to still pay for them, but he should get them.

Sentinel
1
Points
Sentinel 06/28/11 - 11:47 pm
0
0
If the 'mob' was

If the 'mob' was friends/family of anyone working for Security, then they would definitely back them over someone who was actually standing in the line.

If you're not actually standing in the line, you ain't in line.

proudfather
0
Points
proudfather 06/29/11 - 06:45 am
0
0
IF YOU'RE NOT IN A

IF YOU'RE NOT IN A LINE...........YOU'RE NOT IN LINE!

broad street narrow mind
348
Points
broad street narrow mind 06/29/11 - 07:15 am
0
0
personnel issues everywhere.
Unpublished

personnel issues everywhere. it's all secret but we can trust the coliseum authority as much as the commissioner, administrator, mayor and their lawyer in those secret meetings.

WW1949
19
Points
WW1949 06/29/11 - 07:36 am
0
0
What a dumb remark-sleeping

What a dumb remark-sleeping in a car. I would not do that for any show.

stillamazed
1488
Points
stillamazed 06/29/11 - 07:58 am
0
0
Wonder how many tickets are

Wonder how many tickets are held back so that everyone who works there, and their families and friends can get in without waiting in line? I agree WW1949, no show is that important to me. At any rate, lines should be clearly marked and I also think this guy deserves tickets.

urright
462
Points
urright 06/29/11 - 08:40 am
0
0
Y'all know that the concert

Y'all know that the concert was last week, right?

Chillen
17
Points
Chillen 06/29/11 - 10:39 am
0
0
If you slept in your car, you

If you slept in your car, you are not in line. That is totally outrageous.

If a car being in the parking lot counts as being in line. I'm going to park mine outside a week before tickets for a concert go on sale. The James Brown arena BETTER let me be first in line.

How ridiculous is that?!

P.S. The James Brown arena staff remind me of TSA agents. Flexing the muscle they think they have.

Vettegirl
0
Points
Vettegirl 06/29/11 - 10:50 am
0
0
So if they allow people to

So if they allow people to "be in line" in their cars, who is there to say who parked their car first? That is ridiculous! It's a line for box office tickets, not a drive-in movie. Only in Augusta...

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