Knology building new call center

Knology has started construction of its new call center on Wheeler Road and will be hiring 120 people when it is done.

 

The cable television and Internet company broke ground today for the 26,000-square-foot facility, one block from its business office on Wheeler Road.

Knology already has a foundation slab and will begin erecting vertical steel beams in two weeks, said Rodger Johnson, the CEO and chairman of Knology. It should be finished by the end of the year.

“It’s perfect in terms of the visibility on the street. Our division office is down the road, so the location is just superb,” Mr. Johnson said.

The new building is “a great win for Knology and a great win for Augusta,” said Sue Parr, the president of the Augusta Metro Chamber of Commerce.

Knology searched for a new location for two years. Augusta competed with cities in South Carolina, South Dakota, Georgia and Alabama, Mr. Johnson said. Augusta was ultimately selected over five other sites because of the quality of the workforce, he said.

Knology already occupies three floors of a building on Frontage Road to handle customer service calls. The new building will allow the company to hire 120 additional employees.

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