Sean is a life-long resident of Augusta with over 30 years experience at the The Augusta Chronicle.
Posted January 29, 2010 05:12 pm - Updated January 29, 2010 05:16 pm

Don't be shy: Speak up

Hello, everybody,

Welcome to my new blog. I’ll use this to address comment-management and customer-service issues and also as a forum for whatever strikes my fancy. I’ll try to solve some common problems and answer readers’ questions in addition to giving you a glimpse into how we do our jobs.

If you have a topic you would like me to consider, click on my avatar or on the “help” link at the top right of any page to see my contact information. If you have a question but don’t want it to appear here, just let me know and I’ll respond privately.

I hope it won’t be entirely utilitarian. I’ll try to come up with some interesting sidebars to keep things lively.

I want this to be a collaborative effort, so don’t be shy: Speak up.

The big thing this week is, of course, the debut of our new Web site and the start of our more aggressive comment moderation. As you all know, we still have some glitches bouncing around: links that take you to error messages, Richmond County Neighbors not up yet, and the most popular stories box nowhere to be found -- just to name a few.

The good news is that Innovation Director Jonathan Dozier and his team are working long hours fixing these problems. Every time you tell me about another bug their list gets longer, so let’s keep it up. I guess that’s job security.

Comment moderation appears to be going well (or maybe not; I’m confident that you will let me know). This is a learning process for our moderation team. We will make mistakes, I promise. Bear with us, and we should have some consistency soon.

The hood’s open and the tuneup continues. Please give us as much feedback as possible so we can get it right.

My next post will try to answer some of your avatar questions. Don’t worry; I will seek out expert advice.

Keep on posting -- and play nice.