Stories by Heather Hamilton

Sunday, Dec. 21, 2008

Surprise package e-mail has virus

I have two warnings to report. The first is a legitimate threat. The second is nothing but bologna.
By Heather Hamilton

Sunday, Dec. 7, 2008

Portable applications allow freedom for users on the go

Well, it's time I give up the secrets. This column is about to make me quite unpopular with large companies everywhere, especially those that like to lock down their users.
By Heather Hamilton

Sunday, Nov. 30, 2008

Networked lifestyle creates more stress, demand in daily life

Working in tech support, I'm on a 24/7 on-call schedule. A study by the Pew Charitable Trusts shows that many "networked workers" unwittingly have similar schedules, though.
By Heather Hamilton

Sunday, Nov. 23, 2008

Weigh options with available starter computers

My granddaughters, ages 8 and 6, visit for two weeks during the summer. They use the computer daily, but because they are two years apart they are very competitive in everything they do together.
By Heather Hamilton

Sunday, Nov. 16, 2008

Satellite connections right for some

I use dial-up to access the Internet. After years of bad experience, I will never use anything related to my local cable company. I currently have, and am very happy with, Direct TV, and I am ...
By Heather Hamilton

Sunday, Nov. 9, 2008

Tips for selecting the right laptop

Recently, I walked friends through the process of purchasing laptops. The major retailers make it easy to see the options and select everything you want. Here's a short list of what I find most ...
By Heather Hamilton

Sunday, Nov. 2, 2008

Economy is perfect for scammers

The economy has tanked, your 401(k) has suffered a severe case of shrinkage and your bank is on every news channel.
By Heather Hamilton

Sunday, Oct. 26, 2008

Google Chrome has a way to go

I would like to try Google Chrome, but as a longtime PC/IE7 user, I am afraid to migrate all at once and irreversibly. Is there a way to download Chrome, then toggle back and forth between IE7 and ...
By Heather Hamilton

Sunday, Oct. 12, 2008

Respect can make Internet support experience better

Q: It seems that most companies in computer-related businesses now have their customer assistance departments staffed outside of the country. I would like to know the proper protocol to follow ...
By Heather Hamilton

Sunday, Oct. 5, 2008

Retrieval of deleted e-mail depends on time, luck

Dear Heather: We use Outlook Express for our e-mail. I have read that it is possible to retrieve deleted e-mails. Particularly, I have read about this in recovering government or investment firm's ...
By Heather Hamilton

Sunday, Sept. 28, 2008

Chrome makes Web browsing easy

Google has done it again with its latest gift to the computing world: a Web browser that simply goes by "Chrome." Released Sept. 2 in its beta version, Chrome is everything a browser should be -- ...
By Heather Hamilton

Sunday, Sept. 21, 2008

Open-source programs can be useful

For some reason about a week ago a new icon appeared on my desktop. I clicked on it and it took me to a Web site called Open It is offering me an Office package described as "a ...
By Heather Hamilton

Sunday, Sept. 14, 2008

Repair reinstall might fix drive

I recently had a hard-drive crash and verified the drive to be good, but the OS malfunctioned. After getting my good hard drive up and running, I tried taking one of my old hard drives and hooking ...
By Heather Hamilton

Sunday, Sept. 7, 2008

Bad habits spoil tech usefulness

It has come to my attention recently that I can be a techno-jerk with some bad habits. In case you don't believe me, here are some examples to prove it. The first step is admitting the problem, right?
By Heather Hamilton

Sunday, Aug 24, 2008

Vista experiment was misguided

EDITOR'S NOTE: On July 29, Microsoft launched a Web site with results of its Mojave Experiment. The experiment involved 140 participants who had not used Windows Vista. They were asked to try the ...
By Heather Hamilton

Sunday, Aug 17, 2008

Generic error message has solutions

Prima, I need help. I have a problem that occurs randomly. It used to happen when I went to a Web site (no particular one), but now it is occurring in Outlook Express. I just got an "unhandled ...
By Heather Hamilton

Sunday, Aug 10, 2008

Turn hard drive into USB jump drive

Q: I need to replace the hard drive in my computer. Is there any way to recover the information off the old hard drive without transferring the error that caused it to go bad? Or should I buy a ...
By Heather Hamilton

Sunday, Aug 3, 2008

Files can be shared on wireless network

Abby recently received a desktop computer. In her household, the setup was strictly wireless with a laptop and a router. The router wasn't positioned in close proximity to her new desktop computer.
By Heather Hamilton

Sunday, July 27, 2008

Video-chatting grandmother has trouble with small screen

hope that you are the person to ask. I have tried online help and support, but evidently I don't know the key word to put in to find the answer. I am 62 and self-taught on the computer. Last week, ...
By Heather Hamilton

Sunday, July 13, 2008

Hardware trouble can have 3 causes

Dear Prima Data: I have an HP with Windows XP and have experienced problems with the writable CD ROM drive.
By Heather Hamilton
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Sting leads to prostitution arrests
The Richmond County Sheriff's Office released little information and denied interviews "due to the sensitivity of the case," but said the emphasis was placed on prostitution at area hotels.