Heather Hamilton

Surprise package e-mail has virus

I have two warnings to report. The first is a legitimate threat. The second is nothing but bologna.

Normally, I don't like to scare people... Read more

Portable applications allow freedom for users on the go

Well, it's time I give up the secrets. This column is about to make me quite unpopular with large companies everywhere, especially those that like... Read more

Networked lifestyle creates more stress, demand in daily life

Working in tech support, I'm on a 24/7 on-call schedule. A study by the Pew Charitable Trusts shows that many "networked workers" unwittingly have... Read more

Weigh options with available starter computers

My granddaughters, ages 8 and 6, visit for two weeks during the summer. They use the computer daily, but because they are two years... Read more

Satellite connections right for some

I use dial-up to access the Internet. After years of bad experience, I will never use anything related to my local cable company. I currently... Read more

Tips for selecting the right laptop

Recently, I walked friends through the process of purchasing laptops. The major retailers make it easy to see the options and select everything... Read more

Economy is perfect for scammers

The economy has tanked, your 401(k) has suffered a severe case of shrinkage and your bank is on every news channel.

The news has been so... Read more

Google Chrome has a way to go

I would like to try Google Chrome, but as a longtime PC/IE7 user, I am afraid to migrate all at once and irreversibly. Is there a way to... Read more

Respect can make Internet support experience better

Q: It seems that most companies in computer-related businesses now have their customer assistance departments staffed outside of the country. I... Read more

Retrieval of deleted e-mail depends on time, luck

Dear Heather: We use Outlook Express for our e-mail. I have read that it is possible to retrieve deleted e-mails. Particularly, I have read... Read more